Elizabeth Sandlian
Edgewater,CO
Summary
High-performing customer service and sales professional with solid experience in high-volume selling environments and customer acquisition and retention. Demonstrates excellent communication, problem-solving, and multitasking skills in fast-paced environment. Team-oriented and committed to fostering positive customer experiences.
Overview
7
7
years of professional experience
1
1
Certification
Work History
E-Commerce Customer Service Specialist
FREEBIRD Stores
09.2021 - Current
- Manages VIP customer accounts as main point of contact for all rewards program related inquiries and customer issues since July 2022. Maintains long-standing customer relationships with FREEBIRD Stores, and cultivates new ones to expand VIP customer base through creative promotions and initiatives.
- Analyzes and condenses weekly returns/exchanges information, and customer reviews to provide feedback on most returned products for design and store teams implementation.
- Handles all website review correspondence using Yotpo. Assists in execution of new customer service platform, Gorgias.
- Trains new team members on the customer experience, policies, and expectations.
Customer Service Specialist
PointsBet Sportsbook
01.2021 - 09.2021
- Re-engaged 20 inactive customer accounts per week through cold calling and promotional deposit offers to increase online play. Generated new customer accounts through referrals.
- Provided affective solutions to escalated customer service situations.
- Created reporting system for client reviews through TrustPilot and Google reviews to resolve customer queries left on multiple platforms.
Assistant Store Manager - Operations/Engagement Manager
Altar'd State
01.2019 - 01.2021
- Maintained and expanded high value customer base through providing incredible store experiences. Acquired customer information of over 150 guests through customer cards to create personalized in-store shopping events.
- Recruited, hired, and trained all new employees including 25 brand representatives and 3 guest leads/supervisors.
- Cultivated positive sales culture and continued training to meet and exceed store sales goals.
- Implemented streamlined paperwork and organization system, surpassing company requirements.
Lingerie Category Manger - Selling Supervisor
Victoria's Secret & PINK
03.2017 - 01.2019
- Directed lingerie business of annual $1.6M and $500K beauty business.
- Co-supervised store producing $4-7M annual revenue with 2 Platinum seasons (1 fiscal year) as Selling Supervisor.
- Merchandised strong visual presentations to increase sales based on store layouts and week, month, and year-to-date sales reports.
- Designed digital floorset plans for each product launch and refresh for 50% of total store and inventory.
- Mentored 12 associates in selling techniques, time management, and overall career development.
Education
Bachelor of Arts - Sports Management
Metropolitan State University of Denver
Denver, CO12.2017
Skills
- Organizational Systems
- Program Promotion
- Customer Experience Management
- Strong Written and Verbal Communication
- Account Management
Accomplishments
Member of the National Society of Leadership and Success, and the National Society of Collegiate Scholars from 2013 to 2017.
Certification
I am currently working on completing my certification in User Experience Design.
Affiliations
Metropolitan State University of Denver – Denver, CO Member of the National Society of Collegiate Scholars and National Society of Leadership and Success.
Music, Makeup, and Watercolor Painting
I currently am the lead singer of a Americana/Folk band. I have been doing makeup on myself and semi-professionally on clients for 7 years, and enjoy painting with watercolors in my free time.
Timeline
E-Commerce Customer Service Specialist
FREEBIRD Stores
09.2021 - Current
Customer Service Specialist
PointsBet Sportsbook
01.2021 - 09.2021
Assistant Store Manager - Operations/Engagement Manager
Altar'd State
01.2019 - 01.2021
Lingerie Category Manger - Selling Supervisor
Victoria's Secret & PINK
03.2017 - 01.2019
Bachelor of Arts - Sports Management
Metropolitan State University of Denver
I am currently working on completing my certification in User Experience Design.
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