Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Elizabeth Santillan

Baytown,TX

Summary

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.

Overview

1
1
year of professional experience

Work History

Customer Service Representative

Kroger
05.2022 - Current


  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Gained customer trust by providing knowledgeable and accurate information in both English and Spanish.
  • Built relationships with customers to encourage repeat business.
  • Assisted customers with returns, refunds and resolving transaction issues.

Education

Bachelor of Science - Industrial Engineering

Lamar University
Beaumont, TX
12.2024

Associate of Science - Engineering (Pre-Engineering)

Lee College
Baytown, TX
05.2023

High School Diploma -

Impact Early College High School
Baytown, TX
05.2021

Associate of Arts - General Studies

Lee College
05.2021

Skills

  • Call Volume Analysis
  • Retail Management
  • Credit and Cash Transactions
  • Customer Relationships
  • Technology Proficient
  • Bilingual

Languages

Spanish
Native or Bilingual

Timeline

Customer Service Representative

Kroger
05.2022 - Current

Bachelor of Science - Industrial Engineering

Lamar University

Associate of Science - Engineering (Pre-Engineering)

Lee College

High School Diploma -

Impact Early College High School

Associate of Arts - General Studies

Lee College

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Elizabeth Santillan