Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Elizabeth Sapp

Isanti,MN

Summary

Results-driven E-Commerce Manager with a strong focus on product management, data analysis, and e-commerce strategy. Proven ability to enhance customer experiences and drive online sales through impactful marketing initiatives. Results-driven E-Commerce Manager with proven success in product management, data analysis, and marketing strategies. Expertise in driving traffic and boosting online sales to enhance visibility across e-commerce platforms.

Overview

7
7
years of professional experience

Work History

E-Commerce Manager

Emerald City Soaps
North Branch, MN
12.2020 - Current
  • Managed product listings across various e-commerce platforms including Amazon, Walmart and Ebay to enhance visibility.
  • Analyzed customer data to identify purchasing trends and preferences.
  • Developed marketing strategies to drive traffic and boost online sales.
  • Coordinated with logistics teams to ensure timely order fulfillment and delivery.
  • Optimized website content for improved user experience and search engine ranking.
  • Developed an email marketing campaign targeting potential customers through various channels such as social media, display ads.

Customer Service Representative Team Lead

Remember When Collectibles
Remote
12.2023 - 06.2024
  • Led customer service team to improve support strategies and communication effectiveness.
  • Developed training materials that enhanced team efficiency and consistency.
  • Trained new representatives on product knowledge and service techniques.
  • Fostered team collaboration through regular meetings and constructive feedback sessions.
  • Cross-trained staff members, increasing customer satisfaction ratings significantly.

Barista

Caribou
North Branch, Minnesota
12.2018 - 01.2021
  • Ensured cleanliness and organization of workspace and equipment.
  • Collaborated with team to deliver efficient service during peak hours.
  • Provided exceptional customer service to elevate guest experience.
  • Managed inventory by restocking supplies and reporting shortages to management.

Education

Associate of Arts - Psychology

Anoka Ramsey Community College
Cambridge, MN
05-2023

Skills

  • Product management
  • Data analysis
  • E-commerce strategy
  • Team collaboration
  • Problem solving
  • Effective communication
  • Search engine optimization
  • Customer relationship management

References

References available upon request.

Timeline

Customer Service Representative Team Lead

Remember When Collectibles
12.2023 - 06.2024

E-Commerce Manager

Emerald City Soaps
12.2020 - Current

Barista

Caribou
12.2018 - 01.2021

Associate of Arts - Psychology

Anoka Ramsey Community College

Similar Profiles

CREATE PROFILE