Elizabeth Scavo
Knoxville,TN
Summary
Proactive professional with a strong background in employee training and operational support. Skilled in strategic decision-making and accurate data handling, contributing to successful promotional launches and new store openings.
Overview
31
31
years of professional experience
Work History
Coordinator, Point of Sale Data Management
Pilot Travel Centers
Knoxville, TN
10.2017 - Current
- Manage and maintain POS system data including menu items, pricing, promotions, and product configurations across 9 brands totaling more than 350 locations.
- Provide operations support for restaurant teams by assisting with ordering operational smallwares, training materials, and and other needs they may have.
- Assist with various reporting, data analysis, and performance tracking to support business.
- Maintain documentation, procedures, and training materials related to POS, Digital Menu Boards and data management processes.
- Coordinate with external vendors and technology partners to support restaurant hardware, software, and POS infrastructure.
- Support new store openings, promotional launches, and menu rollouts to ensure successful execution. Work with Construction Managers to facilitate equipment deinstall/reinstalls as needed during remodels.
- Provide 3rd party account user support for our QSR operations.
Help Desk Technician
Pilot Travel Centers
Knoxville, TN
01.2016 - 10.2017
- Resolved technical issues related to hardware and software for diverse user needs.
- Installed, modified, and repaired software and hardware to resolve technical issues.
- Provided remote support to users across 700+ locations, demonstrating flexibility and adaptability in problem solving.
- Maintained accurate documentation of help desk tickets, ensuring proper tracking and resolution of issues closing an average of 50 tickets a day.
- Walked individuals through basic troubleshooting tasks.
Restaurant General Manager
Pilot Travel Centers
Knoxville, TN
07.2010 - 12.2015
- Enhanced guest experience through effective conflict resolution and personalized service strategies.
- Managed all aspects of daily operations, including managing budgets, inventory control, and vendor relations.
- Effectively managed labor costs by monitoring productivity levels among staff members and making strategic scheduling decisions for up to 30 team members. Effectively managed payroll and timekeeping, and paperwork for new hires and terminations for a 24/7 operation.
- Carefully interviewed, selected, trained, and supervised staff.
- Developed and maintained a strong team of motivated staff by providing ongoing training and development opportunities. Training store certified RGM to train managers for 86 QSR locations within the organization.
- Conducted regular financial analyses of sales data in order to identify trends that informed future marketing efforts. Consistently hitting or exceeding company speed of service, FCV, and TOP goals.
Assistant Restaurant Manager
Pilot Travel Centers
Knoxville, TN
06.2005 - 07.2010
- Supervised daily operations to ensure efficient service and customer satisfaction with quick speed of service and excellent quality.
- Monitored inventory levels and ordered supplies to maintain optimal stock for restaurant operations.
- Developed staff schedules for as many as 30 team members, ensuring adequate coverage during peak hours while managing labor costs for a 24/7 operation.
- Resolved customer complaints promptly, improving overall dining experience and fostering loyalty.
- Monitored daily cash transactions, ensuring accuracy in all financial reporting processes.
- Performed daily administrative tasks, such as ordering supplies, processing invoices and reconciling accounts.
Trainer
Pilot Travel Centers
Knoxville, TN
10.2004 - 06.2005
- Delivered training programs to enhance employee performance and operational efficiency for new system in stores.
- Assessed training needs through observations and employee feedback to ensure relevant content.
- Conducted training classes on POS/BOS best practices.
- Collaborated with management to align training initiatives in order to train entire staff on new system.
- Conducted onsite training at many QSR locations across the organization to provide support for new POS/BOS rollout.
Crew Manager
Pilot Travel Centers
Knoxville, TN
11.2001 - 11.2004
- Supervised team operations to ensure efficient service and adherence to safety protocols.
- Trained and mentored new crew members on company standards and customer service practices.
- Boosted productivity by setting clear goals and expectations for each crew member.
- Ensured adherence to food safety guidelines by maintaining proper storage temperatures and sanitation practices within the kitchen area.
Crew Member
Pilot Travel Centers
Knoxville, TN
01.1995 - 05.2001
- Delivered exceptional customer service in fast-paced environment, ensuring satisfaction and repeat business.
- Operated point-of-sale systems efficiently, processing transactions accurately and swiftly.
- Maintained cleanliness and organization of workstations to enhance safety and operational efficiency.
Education
High School Diploma -
Karns High School
Knoxville, TNSkills
- Effective multitasking
- Efficient task organization
- Service excellence
- Accurate data handling
- Strategic decision-making
- Employee training
- Experienced with MS Office applications
- Managing/building report
Timeline
Coordinator, Point of Sale Data Management
Pilot Travel Centers
10.2017 - Current
Help Desk Technician
Pilot Travel Centers
01.2016 - 10.2017
Restaurant General Manager
Pilot Travel Centers
07.2010 - 12.2015
Assistant Restaurant Manager
Pilot Travel Centers
06.2005 - 07.2010
Trainer
Pilot Travel Centers
10.2004 - 06.2005
Crew Manager
Pilot Travel Centers
11.2001 - 11.2004
Crew Member
Pilot Travel Centers
01.1995 - 05.2001
High School Diploma -
Karns High School