Elizabeth Scheffler
Buffalo Grove,IL
Summary
I am a passionate and dedicated individual who prides herself on taking initiative to do my best in every situation. I believe in working for what I want and I will go above and beyond for my team, my customers and the company. With 14 years of fashion retail experience and 17 years of customer service experience, and I am eager to contribute to a dynamic team and support organizational goals.
Overview
12
12
years of professional experience
Work History
ASM Sandro/Maje
SMCP
Chicago, IL
03.2021 - Current
- Submitted daily, weekly and monthly reporting relating to all aspects of the business (i.e Sales, inventory, recruiting/onboarding, ect.)
- Created and communicated monthly sales and client appointment goals for the team.
- Worked with General Manager to recruit, and interview potential candidates
- Facilitated training to all staff on company policies and procedures
- Handled conflict resolutions within the team and worked to create an inclusive and safe environment for all staff through listening and engaging in open conversations
- Worked with team to drive sales with promotional strategies and client outreach.
- Maintained updated knowledge through continuing education and advanced training
- Created and maintained employee schedules to ensure adequate staffing levels
Sales Supervisor
SMCP
Chicago, IL
09.2019 - 03.2021
- Communicated value and position to sales team and developed tools to support the selling process
- Developed, updated and maintained database of existing and potential customers in Winstore POS system
- Operated with high integrity, built trust, and earned credibility with internal and external clientele
- Assisted with proactive client outreach initiatives through calling, text and emails while documenting client correspondence in the Winstore CRM system
- Monitored daily operations of sales team, including customer service, product knowledge, marketing initiatives
- Ensured compliance with company policies and procedures related to sales operations
Key Holder
SMCP
Chicago, IL
08.2018 - 09.2019
- Open and closed boutique per company guidelines and procedures
- Operated POS system i.e handled cash, sales, clienteling, inventory
- Submitted morning and evening reports to HQ
- Executed VM floor sets and visual per company standards, and exuded pride in the presentation and organization of the FOH and BOH.
Maje stylist
SMCP Bloomingdale's
Skokie, IL
08.2015 - 08.2018
- Applied styling expertise to generate and pursue clients, setting up appointments, and creating repeat business
- Utilized all tools available i.e Winstore, Mylearning, Bloomingdale's B-connected to create and maintain a client base
- 25% of overall sales were client based compared to company standard of 20%
- Exceeded sales goals in 2017 by 12% and 2018 by 15%
- Provided product knowledge training seminars to Bloomingdale's employees in an effort to drive sales and create better working relationships with all staff inside Bloomingdale's
Marc By Marc Jacobs Specialist
Bloomingdale's
Chicago, IL
11.2012 - 07.2015
- Responsible for creating and maintaining a client book and documenting all client sales, appointments and follow up
- Orchestrated promotional events with the sales team to create new clients and enhance the relationships of current clients
- Participated in product knowledge seminars and utilized all tools available to create a one of a kind styling experience for all of my clients.
Education
Associates Degree - Fashion Merchandising
Harper College
05.2009
high school diploma - general education
Wheeling High School
05.2003
Associates - Fashion Merchandising and participated
Skills
- Decision-Making
- Planning
- Organization
- Team building
- Communication
- Training & Development
Accomplishments
- St tier stylist position with SMCP by selling a minimum of $250,000 2 years in a row (2019/2020)
- In the top 10% at SMCP in 2018 with client sales exceeding company standards by 5%.
Timeline
ASM Sandro/Maje
SMCP
03.2021 - Current
Sales Supervisor
SMCP
09.2019 - 03.2021
Key Holder
SMCP
08.2018 - 09.2019
Maje stylist
SMCP Bloomingdale's
08.2015 - 08.2018
Marc By Marc Jacobs Specialist
Bloomingdale's
11.2012 - 07.2015
Associates Degree - Fashion Merchandising
Harper College
high school diploma - general education
Wheeling High School