Customer Service
Open To Work
ELIZABETH SCHNEIDER
FROSCH
Boise,ID
Work Preference
Job Search Status:
Open to work
Work Type
Part TimeFull Time
Location Preference
Remote
Minimum Desired Compensation
$45000/yr
Important To Me
Work-life balanceCompany Culture
Education
No Degree - Travel I Dustry
1
Language
19
Years of experience
Passionate VIP Executive Travel Agent with over 36 years of experience in the travel industry. Leveraging outstanding customer service, domestic and international travel, travel management systems and knowledge to deliver the highest quality of travel experiences. Ability to ensure customer retention rates by effective consulting and building professional relationships. Recognized for continuously excellent performance in managing customer travel requests and experiences.
Sales-oriented travel expert with excellent administrative skills and experience working for well-known agencies. Proven expertise in customer service and in resolving conflicts. Provide exceptional service and quality obtained from years of hands-on experience in corporate travel industry.
Work History
Corporate and Leisure Travel Consultant
1 Year 11 Months- Researched and recommended optimal travel destinations, accommodations, and activities to enhance client experiences.
- Developed customized travel itineraries based on client preferences and budget constraints.
- Coordinated logistics for group travel arrangements, ensuring seamless communication among participants and vendors.
- Utilized CRM systems to manage client interactions, track bookings, and maintain accurate records of transactions.
VIP Executive Agent
5 Years 11 Months- Handle domestic and international travel for Executives of Micron Technology
- Accurately conducting air, vehicle, VIP services and hotel reservations to deliver exceptional customer service
- Interact with customers throughout travel periods by phone and email, utilizing etiquette and professionalism to answer questions, consult and accurately guide customers
- Respond to customer requests and concerns promptly, understanding individual needs to provide answers and solutions while adhering to set policies, procedures, and applicable travel regulations
- Manage customer travel requests through Apollo GDS (Global Distribution Systems) and other travel management systems to guarantee accurate and quality reservations for travel
VIP Travel Consultant
10 Years 10 Months- Steered corporate travel processes in a fast-paced environment with effective planning and organizational skills.
- Stayed updated on current travel offers, travel supplier rules, and recent industry information through research and collaboration with teams to manage travel arrangements efficiently
- Advise customers on beneficial travel tips, including low fares, currency exchange variations billing issues and rules, ensuring excellent customer experiences
- Handle domestic and international travel for Executives of Micron Technology
- Provided corporate travel arrangements for Deloitte and UBS Corporations
Travel Consultant
- Built and maintained strong professional relationships with customers and staff through interpersonal skills, resulting in a workplace and customer service performance
- Coordinated 4 on-site locations, managing 25 employees on the Real Networks, Pacaar, ATL Laboratories and The Bon accounts, managing employees, hold successful meetings, hire and discipline employees as required
- Provided corporate travel arrangements for Morrison Knudsen, Albertsons, Boise Cascade and Simplot Corp.
Skills
Excellent Communication
Attention to Detail
Time Management
Organization
Problem Solving
Research and Analysis
Great Customer Service
Microsoft Office and Word
Workforce
Relationship Building
GDS Systems (Apollo and Sabre)
Strong communication skills
Accomplishments
- Cross-trained on the agency manager's tasks and responsibilities and was entrusted to handle all duties when that individual was unavailable.
- Has been the top booking agent at consistently throughout my career, due to exceptional service and customer relationship building skills.
Languages
English
Native or Bilingual
Interests
Crafting and DIY Projects - Diamond Art and Resin pouring.
Timeline
Corporate and Leisure Travel Consultant
FROSCH
07.2023 - 06.2025Read More
VIP Executive Agent
FCM Travel Solutions
07.2017 - 06.2023Read More
VIP Travel Consultant
BCD Travel and Kelly Services
09.2006 - 07.2017Read More
Travel Consultant
American Express Travel
Read More
Associated Travel
No Degree from Travel I Dustry
Read More