Elizabeth Segrest

I cared for my grandchild in her home because she kept getting sick at daycare. Monday through Friday, I would dress her, feed her, play with her, change her diaper, bathe her, and whatever else she needed.

• Introduced her to educational games and activities to boost learning.
• Applied positive behavior management techniques to enhance social interactions and emotional development.
• Prepared healthy foods and beverages for her based on optimal dietary guidelines and individual restrictions.
• Assisted in potty training and toilet hygiene.
• Provided emotional support and guidance to her during difficult times.
• Worked with her to develop good cognitive, physical and language skills.

• Scheduled drug/alcohol testing and physicals for potential and current employees of companies from all across the US. Used service skills and technical knowledge to ascertain issues and provide swift, successful resolutions. Assisted clients/donors via the chat feature on the company website. Answered phone calls from clients/donors and responded to questions and concerns.

• Took phone calls from members of various credit unions from across the country. Worked well in high-pressure and high-call-volume situations, assisting over 80 members each day. Took payments and updated accounts with the most up-to-date information. Resolved customer concerns with friendly and knowledgeable service. Escalated complex issues and scheduled follow-up appointments.

• Worked as a cashier and self-checkout host, assisting customers in purchasing items from the store. Educated customers about promotions to increase sales. Answered questions about store policies and concerns to support positive customer experiences. Processed returns, refunds, and exchanges at the customer service desk.

• Provided LPN services. Will provide employers/duties upon request.