Summary
Overview
Work History
Education
Skills
Affiliations
Languages
Timeline
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Elizabeth Serna

Romeoville,IL

Summary

Experienced customer and employee-focused professional with a strong background in customer-facing roles and human resources. Demonstrated ability to monitor employee progress and effectively resolve customer and employee issues. Committed to fostering a respectful, and productive work environment.

Overview

8
8
years of professional experience

Work History

Senior Human Resources Specialist

Target Sortation Center
Chicago, IL
10.2023 - Current
  • Conducted new hire orientation and onboarding activities, ensuring compliance with all applicable regulations.
  • Managed the processing of payroll data, including tracking of leave time and overtime hours.
  • Provided guidance on benefits programs, such as health insurance, retirement plans, tuition reimbursement.
  • Provided weekly management sessions on employee relations best practices.
  • Resolved conflicts between employees by listening to issues and providing appropriate solutions.
  • Coordinated training sessions for staff members on topics such as harassment prevention and diversity awareness.
  • Conducted onboarding sessions via Zoom calls for exempt leadership.
  • Delivered a comprehensive business review to top management at headquarters.
  • Successfully completed the Human Resources Business Partner development program for the Target's GSCL network.
  • Ensured the highest level of confidentiality and integrity while handling sensitive data.
  • Optimized HR processes through effective decision-making.
  • Handled tough exchanges with both leaders and team members.

Human Resources Expert

Target Stores
Joliet, IL
11.2021 - 10.2023
  • Conducted recruitment process, including job postings, phone screens and in-person interviews.
  • Facilitated onboarding processes for new hires by providing orientation materials and conducting orientation sessions.
  • Established an environment of ethical behavior, prioritizing safety measures and ensuring regulatory compliance.
  • Promoted trust and confidentiality through effective communication and relationship building with team members.
  • Created visual bulletin boards and informational posters representing DE&I in our workplace.
  • Traveled to various locations to aid in operational duties like recruitment, inventories, and freight push.
  • Maintained cleanliness in office areas, break rooms, and team member lockers to adhere to brand and health safety standards.
  • Cross-functionally assisted in different store areas to guarantee customer satisfaction.

Beauty Consultant

Target Stores
Joliet , IL
02.2017 - 11.2021
  • Collaborated with team to develop and implement daily and weekly goals in order to achieve desired outcomes.
  • Expanded expertise in essential statistics, sales milestones, diverse team performance analysis, available stock units evaluation, visitor volume observation, and busiest time periods.
  • Provided exceptional customer service by warmly greeting and engaging with all guests, offering personalized recommendations, and facilitating product sampling.
  • Mastered the use of store tools, programs, products, and services for effective issue resolution and continuous improvement of guests' satisfaction.
  • Continually educated myself on brands and trends.
  • Transitioned planograms, signage, and displays to execute brand resets.
  • Provided product guidance to customers, facilitating their purchase decisions and uncovering hidden needs.

Guest Advocate

Target Stores
Bolingbrook, IL
10.2016 - 02.2017
  • Provided excellent customer service by greeting and assisting customers for a positive shopping experience.
  • Efficiently scanned and bagged guests' items in compliance with safety standards, minimizing wait times.
  • Kept guests up-to-date on brand launches, store activities, and events.
  • Spoke to the benefits of the company's loyalty programs and assisted guests with enrollment.
  • De-escalated negative situations to enhance guest shopping experiences.
  • Delivered seamless service to all Order Pick Up, Drive Up, and registry guests.
  • Maintained the daily cash office tasks which involved performing accurate cash counting, timely deposits, and managing inventory for replenishment.

Lobby Attendant

Sure Stay Plus by Best Western
Lombard, IL
06.2016 - 09.2016
  • Greeted and welcomed guests, patrons, and visitors to the lobby.
  • Provided information about services, amenities, and other hotel features.
  • Answered inquiries from guests regarding hotel services and local attractions.
  • Assisted in handling guest complaints or issues in a professional manner.
  • Maintained cleanliness of lobby area by dusting furniture and vacuuming carpets.
  • Stocked coffee bar with fresh supplies on a daily basis.
  • Provided assistance to disabled guests by helping them move around the lobby area safely.
  • Provided food and beverages to hotel patrons during breakfast hours.

Education

Associate of Arts - Hospitality And Tourism Management

Joliet Junior College
Joliet, IL
05-2026

High School Diploma -

Romeoville High School
Romeoville, IL
06-2018

Skills

  • Diversity and Inclusion
  • Conflict Management
  • Employee Relations
  • Presentations
  • Succession Planning
  • Career Development
  • Customer Engagement
  • Relationship Building
  • Sales expertise
  • Leadership
  • Time Management
  • Decision Making
  • Computer Skills
  • Health and Safety Management

Affiliations

  • Language Learning
  • Reading
  • Crafting

Languages

English
Native/ Bilingual
Spanish
Native/ Bilingual

Timeline

Senior Human Resources Specialist

Target Sortation Center
10.2023 - Current

Human Resources Expert

Target Stores
11.2021 - 10.2023

Beauty Consultant

Target Stores
02.2017 - 11.2021

Guest Advocate

Target Stores
10.2016 - 02.2017

Lobby Attendant

Sure Stay Plus by Best Western
06.2016 - 09.2016

Associate of Arts - Hospitality And Tourism Management

Joliet Junior College

High School Diploma -

Romeoville High School

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