Summary
Overview
Work History
Education
Skills
Timeline
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Elizabeth Shaw

Winston-Salem,NC

Summary

Accomplished SC Sr Coordinator and SC MEM CSR at Pepsi Beverages, I enhanced team productivity and customer satisfaction through expert data management in CETS and SAP, and exceptional customer service skills. Achieved significant improvements in operational efficiency and problem resolution, contributing to a positive and collaborative work environment. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

10
10
years of professional experience

Work History

SC Sr Coordinator

Pepsi Beverages
12.2016 - Current
  • Entered data, generated reports, and produced tracking documents.
  • Improved team productivity with regular communication and progress updates, fostering a collaborative work environment.
  • Enhanced operational workflows by maintaining well-organized documentation systems and updating records accurately as needed.
  • Enhanced customer satisfaction by responding promptly to inquiries and addressing concerns professionally.
  • Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
  • Completed data entry tasks with accuracy and efficiency.
  • Followed established procedures to enter and process data correctly.
  • Verified entered data against source documents to maintain consistency across CETS and SAP systems.
  • Communicated with field partners to process service orders quickly and resolve discrepancies.
  • Supported various departments with ad hoc data entry requests, enabling them to make informed decisions based on accurate information.

SC MEM CSR

Pepsi Beverages
03.2014 - 12.2016
  • Managed high call volumes, maintaining a professional demeanor during peak hours and effectively multitasking in a fast-paced environment.
  • Demonstrated empathy and active listening skills, resulting in a higher rate of customer satisfaction and repeat business.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Answered constant flow of customer calls with minimal wait times.

Education

High School Diploma -

West Forsyth High School
Clemmons, NC
05.2005

Skills

  • High proficiency in CETS and SAP
  • Customer Service
  • Data Entry
  • Staff Training

Timeline

SC Sr Coordinator

Pepsi Beverages
12.2016 - Current

SC MEM CSR

Pepsi Beverages
03.2014 - 12.2016

High School Diploma -

West Forsyth High School

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Elizabeth Shaw