Elizabeth Wiggins
Pell City,AL
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues. Looking for a new role where hard work and dedication will be highly valued.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Patient Care Technician
UAB Medicine
Birmingham, AL
03.2022 - 12.2024
- Maximize patient satisfaction by helping individuals carry out personal tasks such as dressing and walking.
- Support patient admissions, discharges, and transfers to promote team productivity.
- Respond to patient emergencies with immediate care and notify clinicians to provide comprehensive assistance.
- Assist with feeding and monitor intake/output to help patients achieve nutritional objectives.
- Monitor, track, and convey important patient information to healthcare staff to help optimize treatment planning and care delivery.
- Obtain patient vital signs and report results to nurse or physician, noting changes from prior measurements.
- Collect and transport specimens to prepare for lab testing.
- Help patients maintain healthy skin by checking wounds, assessing integrity, and bathing bedbound individuals.
- Provided emotional support for patients and families during difficult times.
- Provided direct patient care and assistance to healthcare team members.
Perioperative Services Care Technician
UAB
04.2020 - 07.2021
- Pick up patients for scheduled surgery and verify patient identity
- Clean, disinfect, stock and reset operating rooms and anesthesia carts with a 30 minute turnover time
- Run labs, retrieve blood products and provide any instruments requested
- Maintain clean and well-organized working environment to promote patient safety and happiness
- Respond and assist other teams in the OR as needed
- Develop strong and trusting rapport with staff to facilitate best possible care and support.
Customer Service Agent
Amazon.com, Inc
04.2019 - 01.2020
- Set and maintain own schedule and utilize time effectively while working from home
- Educate clients on how to navigate company systems and work within established frameworks to obtain desired services
- Evaluate and verify customer security to access account information in order to assess customer issues and determine potential solutions
- Deliver fast, friendly and knowledgeable service for routine questions and service complaints
- Respond to customer requests for unavailable products and suggest other suitable options
- Investigate and solve routine, complex and long-standing customer issues each day.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Server
City Market
10.2015 - 02.2019
- Complete opening and closing checklist
- Greet customer within one minute of arrival
- Maintain table setting by removing courses, replacing utensils and refilling beverages promptly
- Satisfy customers by routinely checking on the table and anticipating needs such as condiments and extra napkins
- Maximize team performance by training new employees on proper food handling, guest expectations and restaurant protocols.
Education
High School Diploma -
Hoover High School
Hoover, AL05-2006
Skills
- Organizational Skills
- Personal and Professional Integrity
- Analytical and Critical thinker
- Excellent communication
- Complaint handling
- Customer focus
- Account updating
- Complaint resolution
- Scheduling
- Adaptability and flexibility
- Strong teamwork
- Multi-line telephone operations
Certification
AHA CPR certified
References
References available upon request.
Timeline
Patient Care Technician
UAB Medicine
03.2022 - 12.2024
Perioperative Services Care Technician
UAB
04.2020 - 07.2021
Customer Service Agent
Amazon.com, Inc
04.2019 - 01.2020
Server
City Market
10.2015 - 02.2019
High School Diploma -
Hoover High School
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