Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
Liaised with venue management to monitor logistics and timelines.
Oversaw timeliness and quality of food delivery at high-volume events.
Set up and broke down conference and banquet rooms to meet facility standards and specifications.
Provided exceptional service to guests by immediately addressing needs and requests.
Accounts Payable Specialist
Worth Capital LLC
04.2022 - Current
Processed invoices and journal entries with efficiency and accuracy, resulting in decreased discrepancies.
Applied proper codes to invoices, files and receipts to keep records organized and easily searchable.
Reached out to vendors and customers to verify information and follow up on client issues.
Prepared and mailed invoices to customers, processed payments and documented account updates.
Reconciled account information and reported figures in general ledger by comparing to bank account statement each month.
Input financial data and produced reports using Appfolio and Entrata.
Head Lacrosse Coach
ANN SIMPSON DAVIS MIDDLE SCHOOL
02.2020 - Current
Oversaw team of 20 middle school students while managing and supervising all athletic activities and practice sessions to promote individual growth, and athletic skills, teamwork, and sportsmanship
Planned and executed daily practices with established performance criteria for competition and evaluate student's athletic abilities initially and on regular basis
Organized schedules of games and practices, rosters, and uniforms while communicating between parents, students, and Athletic Directors with important information and updates on team
Managed and kept inventory of all equipment, uniforms, and players with necessary safety precautions in place.
Leasing Assistant
MARKER HOMETEAM
02.2022 - 04.2022
Responded to requests and scheduled appointments for property showings.
Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
Escalated major issues to property manager for immediate remediation.
Helped clients find leases to suit needs such as handicapped access, pet-friendly locations and one-story configurations.
Bartender
SODEXO AT THE COLUMBUS ZOO AND AQUARIUM
09.2018 - 12.2021
Provides exceptional customer service, and mix and serve drinks to guests, quickly and without waste.
Maintains cleanliness of bar area, beverage coolers, refrigeration, and storage areas to comply with health and code standards
Implements and ensures all company safety and risk management policies and procedures are followed.
Catering Lead
SODEXO AT THE COLUMBUS ZOO AND AQUARIUM
09.2016 - 12.2021
Coordinated activities of workers and/or service employees engaged in food operations.
Assisted in monitoring employee productivity and provides suggestions for increased service or productivity.
Was responsible for supervision of day-to-day activities of subordinates and assigns responsibility for specific work or functional activities as directed by on-site management
Was responsible for orientation and training of employees.
Maintained key control of operations and responsible for activities to ensure opening, closing and daily procedures are completed.
Logistics Lead
Sodexo At The Columbus Zoo And Aquarium
04.2019 - 03.2021
Maintained proper delivery of all food and bar items to events in organized fashion and in timely manner
Oversaw and trained other logistics staff members.
Did regular follow ups during events, transporting additional food/bar items to event areas as needed and transporting dirty items back to kitchen for cleaning
Assisted Catering Leads in execution of swift breakdown post-event in organized and timely fashion
Assisted in cleanliness of storage areas and vehicles.
Catering Server
SODEXO AT THE COLUMBUS ZOO AND AQUARIUM
09.2015 - 09.2016
Provided prompt and courteous service to all customers.
Provided customers with efficient and attentive service while exceeding customer's expectations.
Maintained food stations, buffets, and other serving areas while practicing all health and safety procedures.
Education
Associate of Applied Science - Hospitality Management Hotel, Tourism, And Event Mgt
COLUMBUS STATE COMMUNITY COLLEGE
COLUMBUS, OH
12.2021
Certification
Licensed Coach
CPR Certified- 1/22-1/24
Timeline
Banquet Captain
Athletic Club Of Columbus
10.2022 - Current
Accounts Payable Specialist
Worth Capital LLC
04.2022 - Current
Leasing Assistant
MARKER HOMETEAM
02.2022 - 04.2022
Head Lacrosse Coach
ANN SIMPSON DAVIS MIDDLE SCHOOL
02.2020 - Current
Logistics Lead
Sodexo At The Columbus Zoo And Aquarium
04.2019 - 03.2021
Bartender
SODEXO AT THE COLUMBUS ZOO AND AQUARIUM
09.2018 - 12.2021
Catering Lead
SODEXO AT THE COLUMBUS ZOO AND AQUARIUM
09.2016 - 12.2021
Catering Server
SODEXO AT THE COLUMBUS ZOO AND AQUARIUM
09.2015 - 09.2016
Associate of Applied Science - Hospitality Management Hotel, Tourism, And Event Mgt
Youth Soccer Referee at Employed by Vancouver Athletic Football Club and Burnaby Football ClubYouth Soccer Referee at Employed by Vancouver Athletic Football Club and Burnaby Football Club