Elizabeth Smalley
Weston
Summary
Dedicated professional with a strong background in customer service and problem-solving. Known for building positive relationships and delivering efficient solutions to enhance satisfaction and loyalty. Dedicated professional with a strong background in customer service and problem solving. Skilled in relationship building and cross-cultural communication, aiming to enhance client satisfaction and foster collaborative environments.
Overview
40
40
years of professional experience
Work History
Homemaker
Self-employeed
Weston
08.2010 - Current
- Enhanced family satisfaction through effective problem resolution with knowledgeable, and sensible advice.
- Collaborated with family and friends to resolve conflicts and meet shared goals.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Completed day-to-day duties accurately and efficiently.
Homemaker
Self-employeed
Monterry
01.2008 - 01.2010
- Executed daily responsibilities with precision and timeliness.
- Collaborated with international government, social, and educational contacts to achieve family objectives and resolve related challenges.
Homemaker
Self-employeed
San Juan
08.2005 - 01.2008
- Contributed innovative ideas and solutions to enhance familiar performance and outcomes.
- Interacted successfully with an international group of service providers to accomplish goals and address issues related to our family needs.
- Prioritized and organized tasks to efficiently accomplish educational needs of my children.
- Identified needs of family and friends promptly and efficiently.
Sales Associate Supervisor
Macy's
Pembroke Pines
03.2002 - 08.2005
- Assisted customers in selecting products, delivering personalized service that enhanced customer satisfaction.
- Managed inventory levels and restocked merchandise on the sales floor.
- Processed customer transactions accurately and efficiently at the register.
- Collaborated with team members to maintain a clean and organized store environment.
- Educated customers on promotions and loyalty programs, increasing customer engagement and retention.
- Resolved customer complaints promptly to ensure satisfaction and retention.
- Trained new staff on effective sales techniques and company policies to ensure consistent service quality.
- Engaged positively with each customer, providing professional, and polite support for sales and service needs.
Homemaker
Self
Pembroke Pines
01.2000 - 03.2002
- Managed daily household tasks with attention to detail, ensuring smooth operations.
- Developed creative strategies to support family members' growth and well-being.
Hotel Front Desk Supervisor
Hyatt Regency Guadalajara, Mexico
Guadalajara
01.1988 - 01.1991
- Greeted guests warmly upon arrival at the front desk.
- Managed guest check-ins and check-outs efficiently.
- Resolved customer complaints promptly, maintaining adherence to company policies and improving guest experiences.
- Addressed billing issues and processed payments to enhance guest satisfaction.
- Provided information about local attractions and hotel services expertly.
- Answered phone calls and responded to inquiries from guests or other departments in a professional manner.
- Answered phone calls and responded to inquiries from guests or other departments in a professional manner.
- Trained new employees on customer service standards and hotel policies.
Hotel Management Trainee
Hotel Carlton
Guadalajara
01.1986 - 01.1988
- Assisted in managing daily hotel operations and guest services.
- Supported front desk activities, including check-ins and check-outs for guests.
- Facilitated communication between departments to enhance guest experiences.
- Resolved guest complaints effectively, maintaining a positive atmosphere.
- Participated in team meetings to discuss operational improvements and strategies.
Education
Associate of Arts - Business of Hotel Management
Guadalajara Lamar
Guadalajara, Mexico01-1986
Skills
- Customer service
- Organizational skills
- Cross-cultural communication
- Problem solving
- Relationship building
- Active listening
- Interpersonal communication
- Cross-cultural communication
- Friendly, positive attitude
- Time management
Languages
English
Professional
Spanish
Full Professional
Portuguese
Elementary
Timeline
Homemaker
Self-employeed
08.2010 - Current
Homemaker
Self-employeed
01.2008 - 01.2010
Homemaker
Self-employeed
08.2005 - 01.2008
Sales Associate Supervisor
Macy's
03.2002 - 08.2005
Homemaker
Self
01.2000 - 03.2002
Hotel Front Desk Supervisor
Hyatt Regency Guadalajara, Mexico
01.1988 - 01.1991
Hotel Management Trainee
Hotel Carlton
01.1986 - 01.1988
Associate of Arts - Business of Hotel Management
Guadalajara Lamar