Elizabeth Smiley
Phoenix,Arizona
Summary
Cordial Patient Access Specialist with demonstrated customer service skills in all interactions, with both external and internal customers. Social and communicative with high regard for sensitive and confidential information. Clear understanding of HIPAA rules and insurance protocols. Detail-oriented Patient Access Representative with extensive medical services background and strong work ethic. Managed patient-related accounts receivables at large medical facility and achieved [Number]% repayment rate. Excellent communications skills and empathetic nature enabled achievement of positive outcomes.
Overview
10
10
years of professional experience
Work History
Patient Access Specialist-ED
Maricopa Integrated Health / Valleywise Health
2019.03 - 2023.08
- Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
- Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
- Performed patient pre-admission, admission, transfer and discharge activities.
- Prepared patient identification band and completed admissions papers.
- Resolved patient billing issues in line with established guidelines.
- Stayed calm under pressure to and successfully dealt with difficult situations.
Patient Service Specialist
Maricopa Integrated Health/ Valleywise Health
2018.01 - 2023.08
- Knowledge of insurance plans copays as well collection of payments
- Responsible for preforming comprehensive scheduling
- Pre-registration functions, customer, service, answering phones, routing calls, and questions
- Mean, maintain an efficient workflow
- Confident in all aspects of billing/collecting rules and regulations
- No assist CRL, as well as medical staff, and every day needs and functions of the family health clinic.
Phlebotomist/Lab assistant
Maricopa Integrated Health
2013.03 - 2018.01
- Verified test to be and complete it, and a fast paced HIV clinic
- Close, direct, contact with doctors , nurses, as well as nurse practitioners
- Collected blood as well as urine specimens from patients for analysis
- Prep and labeled specimen is collected as well as process collections
- Identify stats requested and expedited the procedure
- Assist research studies and collecting samples
- Inventory as well as order supplies needed in lab
- Assisted staff and providing excellent patient care
- Ran quality controls in lab daily
- Collected and processed labs for MIHS, LabCorp, and Sonora Quest 2
Education
No Degree - Medical Assisting
Kaplan College
Bakersfield, CA05.2006
Skills
- Skills Summary
- Dedicated, organized and team oriented. Outstanding customer service, communication and interpersonal skills. Strong organizational skills with ability to care out task with minimal supervision.
- Organize Community Support
- Information Collection
- Till Counting
- Formularies
- Electronic Health Records Systems
- Patient Information Management
references
Alicia Fernandez ED Lead (602) 6326615
Gina Obeso Co worker (602) 6964259
Danielle Duran Supervisor (623)2232624
Timeline
Patient Access Specialist-ED
Maricopa Integrated Health / Valleywise Health
2019.03 - 2023.08
Patient Service Specialist
Maricopa Integrated Health/ Valleywise Health
2018.01 - 2023.08
Phlebotomist/Lab assistant
Maricopa Integrated Health
2013.03 - 2018.01
No Degree - Medical Assisting
Kaplan College
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