Lauren Gale
Gastonia,NC
Summary
Motivated, personable business professional.
Talent for quickly mastering technology. Experience with Microsoft Office Suite. Diplomatic and tactful with professionals. Accustomed to handling sensitive, confidential records.
Overview
3
3
years of professional experience
Work History
Remote New Patient Enrollment Rep
CCS Medical
Clearwater, Florida
04.2022 - Current
- Place outbound calls to patients to gain consent and make them aware of any copays
- Place outbound calls to Physician’s offices to obtain Documents
- Initiate Pre authorizations using Availty
- Process orders and create shipments for Continuous Glucose monitoring systems
- Answers incoming calls from patients and obtains consent
- Processes the order for shipment
Customer Service Call Center
AMERIHEALTH CARITAS
Philadelphia, Pa
01.2017 - 08.2017
- Answer incoming customer phone calls and take appropriate action for each call
- Maintain customer satisfaction ratings based on criteria set forth by the company
- Attend mandatory training sessions to stay updated on product or company policy changes
- Use company policies to determine if there can be an immediate resolution to a customer issue or if that issue requires managerial input
- Input data into the company computer platform to keep each customer record updated
Patient Access Registrar
IMA Consulting
Chadds Ford, Pa
05.2016 - 08.2016
- Performs registrations by collecting patient demographic and insurance information
- Verification of Insurance using the online eligibility systems
- Enter all diagnosis codes and procedure codes accurately
- Enter all service charges from encounter form accurately
Patient Service Representative
ON ASSIGNMENT HEALTHCARE
Philadelphia, Pa
08.2010 - 10.2010
- Checked in Patients into CHOP Surgery Department
- Performs registrations by collecting patient demographic and insurance information
Medical Records Scanner
EINSTEIN MEDICAL CENTER
Philadelphia, Pa
06.2008 - 12.2008
- Scanned medical records for Emergency Department (DELCO)
- Completed medical records request for E.R
- Staff
Office Assistant
PENN CARE INTERNAL MEDICINE
, Pa
01.2008 - 06.2008
- Confirmed and scheduled patient appointments
- Insurance verification using online eligibility systems
Surgical Scheduler
PHILADELPHIA UROLOGY ASSOCIATES
Philadelphia, Pa
09.2004 - 08.2005
- Coordinated surgery dates with patients
- Obtained precertification from Insurance Companies
- Schedule pre admission testing and CT scan, MRI etc.
Education
Medical Assistant Diploma - undefined
CITTONE INSTITUITE
2004
undefined
COMMUNITY COLLEGE OF PHILADELPHIA
2003
Skills
- Skills Summary
- Customer Service
- Medical Terminology
- ICD 10 Coding
- Charge Entry
- Microsoft Office
- Data Entry
- Scheduling
- Medical Records
- Insurance verification
- IDX
- Epic
- Detailed Oriented
Timeline
Remote New Patient Enrollment Rep
CCS Medical
04.2022 - Current
Customer Service Call Center
AMERIHEALTH CARITAS
01.2017 - 08.2017
Patient Access Registrar
IMA Consulting
05.2016 - 08.2016
Patient Service Representative
ON ASSIGNMENT HEALTHCARE
08.2010 - 10.2010
Medical Records Scanner
EINSTEIN MEDICAL CENTER
06.2008 - 12.2008
Office Assistant
PENN CARE INTERNAL MEDICINE
01.2008 - 06.2008
Surgical Scheduler
PHILADELPHIA UROLOGY ASSOCIATES
09.2004 - 08.2005
Medical Assistant Diploma - undefined
CITTONE INSTITUITE
undefined
COMMUNITY COLLEGE OF PHILADELPHIA
Similar Profiles
Renaria ThomasRenaria Thomas
Customer Service Representative at CCS MedicalCustomer Service Representative at CCS Medical
De'kyra ThomasDe'kyra Thomas
Patient Support Advocate at CCS MedicalPatient Support Advocate at CCS Medical
Brandi HeareBrandi Heare
Customer Service Representative at CCS MedicalCustomer Service Representative at CCS Medical
Maisha JonesMaisha Jones
Patient Support Advocate at CCS MedicalPatient Support Advocate at CCS Medical
Donald BlantonDonald Blanton
North Carolina Medical Examiner at North Carolina Office of the State Medcial ExamineNorth Carolina Medical Examiner at North Carolina Office of the State Medcial Examine