AYANNA HAVARD
Monroe,NC
Summary
Attentive Patient Service Representative skilled in managing patient charts, processing payments and scheduling procedures. Detailed team player with strengths in communication, customer service and multitasking. Self-motivated United States Army Sergeant with 7 years of expertise as Culinary Specialist serving meals to approximately 350 service members. Knowledgeable about food storage, preparation and safety protocols. Focused on boosting morale by serving tasty and nutritious food.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Patient Service Specialist
Atrium Health
Charlotte, NC
02.2022 - Current
- Accessed patient information through various software applications, maintaining strict confidentiality to remain compliant with HIPAA regulations.
- Documented and managed patient information in computer system.
- Scanned completed forms, identification and insurance cards, maintaining patient documents folder.
- Scheduled and confirmed patient appointments with patients and healthcare professionals.
- Answered patient questions and fielded complaints to resolve issues.
- Registered patients by verifying records to update computer system and patient charts.
- Provided helpful assistance by anticipating and responding to needs of patients and family members.
Culinary Specialist
United States Army
01.2016 - Current
- Prepared three meals a day to feed over 300 soldiers daily.
- Cleaned, sanitized and maintained food storage, preparation and serving areas.
- Checked stock deliveries for safety, quality and quantity.
- Remained attentive to detail and committed to accurate and thorough responses to expressed culinary and service needs.
- Managed nutrition labeling process and execution and verified accuracy and alignment with ingredient database.
Education
Bachelor of Science - Business Administration And Management
Johnson C Smith University
Charlotte, NC05.2025
Associate of Science - Business Administration
Southern New Hampshire University
Hooksett, NH05.2022
High School Diploma -
06.2013
Skills
- Skills Summary
- Team Player
- Customer service
- Microsoft Office
- Organized and Efficient
- Calm and Effective Under Pressure
- Resolving Problems
- Helpful and Service-Oriented
- Verbal and Written Communication
- Administrative and Office Support
Certification
- Artificial Intelligence Training - 2023
Affiliations
- Army Achievement Medal
- Army Good Conduct Medal
Timeline
Patient Service Specialist
Atrium Health
02.2022 - Current
Culinary Specialist
United States Army
01.2016 - Current
Bachelor of Science - Business Administration And Management
Johnson C Smith University
Associate of Science - Business Administration
Southern New Hampshire University