Liz McGuire, DPT
Clinical Operations Manager
Brookfield,IL
Summary
High performing Clinical Operations Manager with a proven track record of two years, consistently delivering impactful results amid dynamic organizational changes. Skilled in developing strong internal and external relationships to facilitate collaborative achievement of organizational goals. Confident in ability to thrive in fast-paced setting and leverage skills in transformational leadership, candid and collaborative communication, and analytical problem-solving.
Overview
6
6
years of professional experience
3
3
Certifications
Work History
Clinical Operations Manager
Evolent
06.2022 - Current
- Leading team of 24 clinical reviewers across domestic and international locations by providing dynamic communication, prompt problem resolution, and proactive supervisory practices that align with Evolent's annual Objectives and Key Results.
- Dedicated to fostering culture of leadership excellence among direct reports and within our leadership team through mentoring and coaching for new managers.
- Successfully spearheading and implementing global expansion initiatives for clinical operations through collaborative efforts, driving organizational growth and enhancing international presence.
- Acted as conduit between clinical operations and IT, facilitating seamless communication and coordination during system issue resolution, enhancements, go-live implementations, and testing for transitioning out of legacy systems.
- Played key role in enhancing departmental efficiencies by focusing on optimizing new hire onboarding processes, establishing mentoring initiatives, leveraging an audit team, and organizing UAT efforts.
Initial Clinical Reviewer
Magellan Health
9 2020 - 06.2022
- Demonstrated the ability to efficiently and effectively manage time by maintaining expected metrics for productivity
- Managed the inbox for Fidelis PT which includes: working difficult cases, performing provider outreach, providing feedback to colleagues regarding errors in cases, and collaborating with management on correcting errors
- Collaborated with a physician clinical reviewer to establish a neurological powerpoint and training for other clinical reviewers
- Assisted with Superior Health Plan's soft go live including: provider outreach calls, provided provider education on proper submission, assisted with conflict resolution, and created new authorizations.
Facility Manager
Midwest Orthopaedics at Rush
01.2019 - 08.2020
- Established and successfully managed MOR's first stand alone physical therapy clinic
- Responsible for managing, oversight, and staffing of office staff, physical therapists, physical therapist assistants, occupational therapists, and rehab technicians
- Organized a journal club collaborating with physical therapists and physicians from Midwest Orthopaedics at Rush discussing various orthopedic conditions, expectations, and how to improve patient outcomes
- Partnered with physicians and physical therapists to promote research studies involving the rehabilitation of complex orthopedic conditions.
Clinic Director
ATI Physical Therapy
05.2018 - 12.2018
- Responsible for managing, oversight, and staffing of office staff, physical therapists, physical therapist assistants, occupational therapists, and rehab technicians
- Supervised, mentored, and worked directly with multiple team members to develop a collaborative working relationship targeted to achieve optimal patient outcomes
- Responsible for creating, implementing, and maintaining a profitable annual clinic budget
- Responsible for maintaining caseload of 40-45 patients per week in addition to managerial duties.
Education
Doctor of Physical Therapy -
Northern Illinois University
Dekalb, ILBachelor of Science -
Northern Illinois University
Dekalb, ILSkills
Strategic Vision and Implementation
Certification
Illinois licensed Physical Therapist
Affiliations
Alpha Eta Graduate Student Honor's Fraternity Member
References
Donna Williams, 630-542-5347, dwilliams@rushortho.com, Former employer
Timeline
Clinical Operations Manager
Evolent
06.2022 - Current
Facility Manager
Midwest Orthopaedics at Rush
01.2019 - 08.2020
Clinic Director
ATI Physical Therapy
05.2018 - 12.2018
Initial Clinical Reviewer
Magellan Health
9 2020 - 06.2022
Doctor of Physical Therapy -
Northern Illinois University
Bachelor of Science -
Northern Illinois University