Elizabeth Smith
Beaufort,SC
Summary
Adept at managing high-stress situations and ensuring accuracy in all endeavors, I have honed my skills in claims handling and empathy through roles at American Specialty Health and other notable employers. My background includes enhancing pharmacy workflow, resolving customer complaints to increase loyalty, and maintaining confidentiality, showcasing a blend of hard and soft skills vital for any role.
Overview
12
12
years of professional experience
Work History
Credentials Examiner
American Specialty Health
04.2024 - Current
- Ensured that all required notifications were sent out promptly following decisions on claims.
- Monitored progress throughout the life cycle of each claim ensuring timely resolution.
- Identified potential fraud by analyzing data for any irregularities or discrepancies.
Administrative Assistant
Ranstad
12.2023 - 02.2024
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
Customer Service Representative
Check N Go
06.2023 - 12.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Endoscopy Technician
Beaufort Memorial Hospital
06.2022 - 05.2023
- Advanced skillset through participation in specialized trainings on various types of endoscopic equipment, broadening capabilities as a technician.
- Set up endoscopy suites with equipment and supplies needed for procedures.
- Collaborated with physicians and nurses to develop individualized patient care plans focused on maximizing comfort and minimizing anxiety levels.
- Improved patient comfort during endoscopic procedures by providing attentive care and maintaining a calming environment.
Pharmacy Technician
CVS Pharmacy
09.2020 - 06.2022
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
Pharmacy Technician
Bilo Grocery
10.2015 - 06.2020
- Stocked, labeled, and inventoried medication to keep accurate records.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
Sales Associate
Citi Trends
06.2016 - 12.2016
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Cashier
Bilo Grocery
11.2012 - 10.2015
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Education
Wade Hampton High School
Hampton, SC06.2014
Skills
- Empathy and sensitivity
- Claims handling
- Confidentiality
- Accuracy and precision
- Data entry
Timeline
Credentials Examiner
American Specialty Health
04.2024 - Current
Administrative Assistant
Ranstad
12.2023 - 02.2024
Customer Service Representative
Check N Go
06.2023 - 12.2023
Endoscopy Technician
Beaufort Memorial Hospital
06.2022 - 05.2023
Pharmacy Technician
CVS Pharmacy
09.2020 - 06.2022
Sales Associate
Citi Trends
06.2016 - 12.2016
Pharmacy Technician
Bilo Grocery
10.2015 - 06.2020
Cashier
Bilo Grocery
11.2012 - 10.2015
Wade Hampton High School
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