ERIC JACKSON
Schenectady,NY
Summary
Professional with experience in assessing and evaluating complex information. Skilled in critical analysis, problem-solving, and decision-making. Strong focus on team collaboration and achieving results. Adaptable with expertise in attention to detail, accuracy, and high degree of reliability.
Overview
15
15
years of professional experience
Work History
Unemployment Insurance Account Examiner
New York Department of Labor
06.2024 - 12.2024
- Engaging in a variety of accounting activities, adjust employers’ tax accounts and answer employers’ inquiries regarding overpayment, underpayment, and tax rates assigned
- Participated in ongoing professional development opportunities to stay current on industry changes and maintain expertise in the field.
- Provided clear explanations of decisions made during examinations, enhancing transparency between applicants and organization.
- Contributed positively to organizational reputation by consistently demonstrating professionalism, integrity, and expertise in the role of Examiner.
Information Desk Clerk
Sunnyview Rehabilitation Hospital
11.2022 - 06.2024
- Resolved customer problems and complaints
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers
- Balanced employee availability, customer schedules, and maximum load levels when scheduling appointments
- Collected and distributed messages to team members and managers to support open communication and high customer service
- Managed approximately 30 incoming calls, emails and faxes per day from customers
Clerk Processor
Educational Vistas
04.2022 - 08.2023
- Supporting clerical assistance in the development, administration, scoring and analysis of all assessment types Educational Vistas Grade K-9 ELA & Math, Science Assessments and sets of 'K-8 Pre and Post Assessments for ELA & Math Science.'
- Additionally was a driver picking up and dropping off tests for EV scoring all throughout New York State
Driver
Care For You
03.2021 - 11.2022
- Picking up and dropping passengers off to Medical appointments
- Followed all relevant traffic laws and safety regulations
- Completed routine pre- and post-trip inspections to evaluate vehicles and assess maintenance needs
- Upheld high standards of professionalism and discretion when working with high-value clients
- Utilized GPS and other navigation tools to plan routes and stay on schedule
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Achieved safe driving records by consistently following traffic rules and regulations.
- Delivered goods and products to customer on time and in excellent condition.
- Followed all relevant traffic laws and safety regulations.
Marketing Agent East Coast Driver
Enterprise Holdings
10.2016 - 03.2021
- Maintain car lot by checking in new cars entering lot
- Preparing cars to be transported by trucks to different regions all over the country
- Transporting lease and sold cars to car dealerships, auction lots and body shops all over capital region
- Acquired, developed, and frequently serviced over 50 new accounts.
Front Desk
YMCA
05.2016 - 10.2016
- Responsible for providing daily services to all members and program participants
- Accurately input new membership sales, renewals and programs into the computer
- May assist in training new staff
Transit Driver
Best Cleaners
06.2015 - 11.2015
- Sorted cleaned finished clothes from cleaning machines to hang to proper stores
- Accomplishments no accidents
- Skills Used customer service driving skills to and from offices, checking fluid levels
Cable Supervisor/Lead Sales Administrator
Time Warner
03.2010 - 05.2012
- Interpreted and communicated work procedures and company policies staff
- Reviewed and checked work of subordinates such as reports, records, and applications for accuracy and content and corrected
Education
Bachelor of Arts - Business Administration
Stockton University
Absecon, NJSkills
- Empathy and sensitivity
- Presentation skills
- Supervision
- File management
- Customer service
- Work under pressure
- Strong organizational skills
- Empathy and patience
- Database administration
- Research proficiency
- Critical thinking
- Customer satisfaction
- Training and mentoring
- Workload management
Languages
English
Native or Bilingual
Interests
- Enjoy participating in [activity] for overall physical and mental well-being
- I participate in low-impact exercises to strengthen core muscles
- Gym Workouts
- Yoga
- High-Intensity Interval Training
Timeline
Unemployment Insurance Account Examiner
New York Department of Labor
06.2024 - 12.2024
Information Desk Clerk
Sunnyview Rehabilitation Hospital
11.2022 - 06.2024
Clerk Processor
Educational Vistas
04.2022 - 08.2023
Driver
Care For You
03.2021 - 11.2022
Marketing Agent East Coast Driver
Enterprise Holdings
10.2016 - 03.2021
Front Desk
YMCA
05.2016 - 10.2016
Transit Driver
Best Cleaners
06.2015 - 11.2015
Cable Supervisor/Lead Sales Administrator
Time Warner
03.2010 - 05.2012
Bachelor of Arts - Business Administration
Stockton University
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