Trey Jeffries
Washington
Summary
Experienced Claims Examiner with excellent organization and leadership skills. An examiner with profound knowledge of field requirements and procedures, adept at working directly with customer and providing guidance throughout the claims process. An excellent problemsolver with a background in both administrative and customer-facing positions. Organized and dependable candidate successful at managing multiple priorities while maintaining a strong work ethic and exhibiting a positive attitude.
Overview
5
5
years of professional experience
Work History
Unemployment Insurance Examiner
Department Of Employment Services
01.2023 - Current
- Reviews, examines, investigates, develops, adjudicates and authorizes payment of the full range of unemployment claims.
- Communicated with people from various cultures and backgrounds on application process.
- Reviews claim files to ensure that the determination is factually and legally accurate, adequate and acceptable in compliance with the applicable laws, regulations, policies, procedures, precedents and other pertinent criteria.
- Followed guidelines when reviewing applicant data to determine eligibility for economic assistance.
- Advanced level understanding of the following systems: DOCS, WEBS, UI DMS, and Salesforce.
Claims Agent
Capitol Bridge (DOES-Contactor)
02.2021 - 01.2023
- Maintains consistent contact with involved parties to keep all informed of claim progress.
- Assist claimants in person, phone, and email at the American Job Center.
- Completes a highly detailed investigation on each claim in a timely manner and fully document the file with pertinent information.
- Investigates claims involving potential and suspected fraudulent activities.
- Assists development of other agents on the proper adjudication process of claims.
- Determines whether a consumer meets compensation requirements under a federal program - Pandemic Unemployment Assistance (PUA/PEUC).
Assistant Director
Epic Life Inc
03.2018 - 04.2020
- Worked closely with management to provide effective assistance for specific aspects of business operations.
- Trained and mentored new employees on industry practices and business operations.
- Created and updated physical records and digital files to maintain current, accurate, and compliant documentation.
- Created and updated records and files to maintain document compliance.
- Oversaw clients and ensuring the day-to-day business procedures.
Education
Political Science
North Carolina Central University
Durham, NC12.2015
Skills
- Time Management
- Leadership
- Communication
- Customer Service
- Critical Thinking
- Organization
Timeline
Unemployment Insurance Examiner
Department Of Employment Services
01.2023 - Current
Claims Agent
Capitol Bridge (DOES-Contactor)
02.2021 - 01.2023
Assistant Director
Epic Life Inc
03.2018 - 04.2020
Political Science
North Carolina Central University
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