Elizabeth Solorio
Summary
Nursing student at Cabrillo College with clinical experience in Labor and Delivery, Medical-Surgical, Pediatrics, ICU, ED and Acute Rehabilitation settings. Strong communication and critical thinking skills developed through both clinical training and over 15 years of experience in the insurance industry. Bilingual in English and Spanish, with a strong interest in critical care and serving the local community.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Customer Service Representative
State Farm Insurance
San Mateo, CA
05.2025 - Current
- Assisted clients with policy changes, claims, and inquiries in fast-paced environment, enhancing client satisfaction
- Communicated clearly and effectively during stressful situations, ensuring client concerns were addressed promptly
- Managed multiple tasks with accuracy and attention to detail, supporting overall operational efficiency
Customer Service Representative
State Farm
Redwood City, CA
06.2023 - 02.2025
- Managed incoming customer calls to resolve inquiries promptly and enhance customer satisfaction
- Cultivated strong relationships through effective communication and trust-building
- Educated clients on insurance coverage and options to ensure informed decision-making
Commercial Underwriter
Farmers Insurance
Aptos, CA
01.2022 - 06.2023
- Assessed risk and determined coverage for commercial insurance policies to align with client needs
- Collaborated with agents to verify policy details and maintain compliance with regulations
- Evaluated risk factors for commercial insurance applications and coverage options.
- Analyzed financial data to determine underwriting eligibility and pricing strategies.
- Collaborated with agents to clarify policy requirements and address inquiries.
Customer Service Representative
Farmers Insurance
Watsonville, CA
03.2016 - 12.2016
- Educated clients on policy features and benefits to enhance understanding and satisfaction
- Responded to inquiries while upholding high service standards to ensure client retention
- Assisted customers with policy inquiries and claims processing.
- Provided accurate information about insurance products and services.
- Resolved customer complaints through effective communication and problem-solving.
Office Manager
Farmers Insurance
Santa Cruz, CA
08.2011 - 12.2015
- Managed daily office operations and streamlined workflow to enhance efficiency
- Supervised staff and organized records to ensure accessibility and compliance
- Assisted clients with claims and policy needs, providing timely support and resolution
Customer Service Representative
State Farm Insurance
Santa Cruz, CA
02.2011 - 06.2011
- Resolved client policy servicing and billing inquiries, ensuring timely and accurate information delivery
- Assisted customers with policy inquiries and claims processing.
- Resolved issues through effective communication and problem-solving techniques.
- Educated clients on coverage options and policy details.
Education
Associate Degree in Nursing -
Cabrillo College
Aptos, CA12-2026
California State University of Monterey Bay
Seaside, CA05-2010
High School Diploma -
North Monterey County High School
Castroville, CA06-2008
Skills
- Bilingual: English & Spanish
- Microsoft Office proficiency
- Advanced customer service and sales expertise
- Strong organizational and planning abilities
- Effective communication and negotiation skills
- Proven leadership and team-building capabilities
Current Affiliations
AHEC Scholars Program (UCSF)
Scholar | January 2025 – Present
- Gaining additional experience through classroom learning
National Student Nurses’ Association (NSNA)
Active Member | January 2025 – Present
- Involved in professional development and learning opportunities for nursing students
- Engaged in activities that support leadership and growth in the nursing profession
Certification
California and Nevada Property and Casualty Insurance License
Basic Life Support (BLS/CPR)
ACLS (Advanced Cardiovascular Life Support)
PALS (Pediatric Advanced Life Support)
Mental Health First Aid
Planned (Summer 2026):
EKG Interpretation (2 courses)
-Basic EKG
-12 Lead EKG Interpretation
NIH Stroke Scale Certification
Basic Life Support (BLS/CPR)
ACLS (Advanced Cardiovascular Life Support)
PALS (Pediatric Advanced Life Support)
Mental Health First Aid
Planned (Summer 2026):
EKG Interpretation (2 courses)
-Basic EKG
-12 Lead EKG Interpretation
NIH Stroke Scale Certification
References
- Lydia Harville, Manager at State Farm (2017-2020), (831) 236-6436
- Steve Fiorentino, Agent at State Farm (2023-2025), (650) 224-0588
- Brian Takemoto, Agent at State Farm (current employer), (415) 215-0559
Timeline
Customer Service Representative
State Farm Insurance
05.2025 - Current
Customer Service Representative
State Farm
06.2023 - 02.2025
Commercial Underwriter
Farmers Insurance
01.2022 - 06.2023
Customer Service Representative
Farmers Insurance
03.2016 - 12.2016
Office Manager
Farmers Insurance
08.2011 - 12.2015
Customer Service Representative
State Farm Insurance
02.2011 - 06.2011
Associate Degree in Nursing -
Cabrillo College
California State University of Monterey Bay
High School Diploma -
North Monterey County High School