Marimar Garcia
Tucson,AZ
Summary
I am a dedicated paralegal student at Pima Community College, graduating this 2026. My background is strong customer service and administrative experience. I am hardworking, reliable, and eager to contribute to a legal team while continuing to grow as an aspiring paralegal.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Citywide Insurance
Tucson, AZ
03.2023 - 01.2026
- Resolved customer inquiries and issues through multiple communication channels, enhancing overall satisfaction.
- Assisted in data entry tasks using Hawksoft software. Supported team members in maintaining accurate records. Contributed to efficient data management processes.
- Facilitated payment collection through phone calls and in-person transactions.
- Facilitated information entry for agents utilizing Turbo Rater program.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Patient Access Representative
Northwest Medical Center
Tucson, AZ
02.2019 - 03.2022
- Registered patients in a fast-paced ER environment while collecting accurate information and required documentation.
- Verified insurance through systems such as Passport, WISHPA, Caremore, AHCCCS, and Blue Cross Blue Shield.
- Provided calm, compassionate support to patients and families during high-stress situations.
- Collaborated closely with medical staff to ensure efficient patient intake and workflow.
House Substitute
Parent Child Centers
Tucson, AZ
01.2017 - 01.2019
- Assisted teachers with instruction, classroom activities, and student supervision.
- Helped prepare learning materials, provided one-on-one and small group support, and maintained a positive learning environment.
- Completed administrative tasks such as attendance, documentation, and classroom setup.
Education
High School Diploma - Paralegal Studies
Pima Community College
Tucson, AZ12.2025
Skills
- Legal document preparation, Civil litigation, Basic legal research
- Medical terminology and insurance verification, Organization and time management
- Bilingual: English & Spanish
Certification
- CPR Certification
- Level One Fingerprint Clearance Card
Languages
Spanish
Full Professional
English
Full Professional
Timeline
Customer Service Representative
Citywide Insurance
03.2023 - 01.2026
Patient Access Representative
Northwest Medical Center
02.2019 - 03.2022
House Substitute
Parent Child Centers
01.2017 - 01.2019
High School Diploma - Paralegal Studies
Pima Community College