Summary
Overview
Work History
Education
Skills
Associations
Timeline
CustomerServiceRepresentative

Miranda K. Pierson

Houston,Texas

Summary

Driven and detail-oriented Paralegal with a passion for supporting legal teams in delivering high-quality work efficiently and accurately. Proven track record in reducing attorney workload through drafting and preparing essential legal documents, including pleadings, motions, affidavits, and appeals. Skilled in managing complex schedules, coordinating court calendars, and ensuring strict adherence to deadlines. Highly collaborative and experienced in legal research, document accuracy, and supporting counsel in all phases of case preparation.

Overview

4
4
years of professional experience

Work History

Customer Service Representative

Alorica
11.2024 - 04.2025
  • Provided customer support via phone, email, and chat.
  • Maintained accurate records in CRM.
  • Resolved customer issues efficiently.
  • Collaborated with departments to escalate issues.
  • Consistently met performance metrics.

Paralegal

Sexton Law Firm
01.2024 - 09.2024
  • Drafted legal documents and reduced attorney workload by 25%.
  • Managed 100+ court entries monthly.
  • Organized discovery documentation.
  • Edited 200+ documents with 100% accuracy.
  • Increased processing speed by 10% through collaboration.

Tax Professional (Seasonal)

Jackson Hewitt
12.2023 - 04.2024
  • Secured authorizations for procedures, reducing approval times by 20%.
  • Improved compliance and reduced denials by 15%.
  • Maintained 100% accuracy in documentation.
  • Increased understanding and reduced disputes by 25%.

Pharmacy Claims Specialist

SGS Staffing
05.2021 - 08.2022
  • Processed pharmacy claims with 98% accuracy.
  • Verified insurance and prior authorizations.
  • Resolved billing issues and reduced errors by 10%.
  • Collaborated with healthcare providers for resolution.

Education

Associate in Applied Sciences - Paralegal Studies

Lone Star College
Houston, TX
07.2025

Certificate - Paralegal and Legal Assistant Studies

Lakewood University
Columbus, OH
05.2022

Associate of Science - Health Sciences

Ultimate Medical Academy
Clearwater, FL
11.2019

Skills

  • Team Management
  • Customer Service
  • Legal Research
  • Efficient Problem Resolution
  • MS Office Proficiency
  • Office Administration
  • Ability to Embrace Change
  • Document Drafting
  • Administrative Support
  • Clear Team Communication
  • File Organization
  • Proofreading
  • Effective Time Utilization
  • Document Filing
  • Court Filing
  • Criminal Law
  • Civil Law
  • Attention to Detail
  • Critical Thinking
  • Legal Document Preparation
  • Meeting Preparation
  • Problem-Solving
  • Turning Point
  • Epic

Associations

  • Houston Metropolitan Paralegal Association (Member)
  • American Bar Association (Member)

Timeline

Customer Service Representative

Alorica
11.2024 - 04.2025

Paralegal

Sexton Law Firm
01.2024 - 09.2024

Tax Professional (Seasonal)

Jackson Hewitt
12.2023 - 04.2024

Pharmacy Claims Specialist

SGS Staffing
05.2021 - 08.2022

Associate in Applied Sciences - Paralegal Studies

Lone Star College

Certificate - Paralegal and Legal Assistant Studies

Lakewood University

Associate of Science - Health Sciences

Ultimate Medical Academy

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Miranda K. Pierson