ELIZABETH SOTO
Fresno,CA
Summary
Compassionate Case Manager accustomed to treating diverse patient needs while managing dynamic conditions. Collaborative professional possessing excellent clinical knowledge and judgment combined with strong documentation and problem-solving abilities. Well-versed in managing emergent cases with poise. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Patient Care Technician
Fresno Community Regional Medical Center
Fresno, CA
11.2021 - Current
- Provided direct patient care and assistance to healthcare team members.
- Assisted in preparing patients for examinations and treatments, including vital signs monitoring.
- Transported specimens, laboratory items or pharmacy items, verifying proper documentation and delivery to authorized personnel.
- Ensured that all medical equipment was properly maintained and sterilized.
- Maintained accurate records of patient care, condition, progress, and concerns.
- Observed changes in patient's conditions and reported any abnormalities to the RN on duty.
- Explained treatment procedures to patients and their families.
- Provided emotional support for patients and families during difficult times.
- Collected specimens such as urine samples for testing purposes according to established protocols.
- Answered call lights promptly and responded appropriately to requests from patients, families, staff members.
- Educated patients on basic health-related topics such as nutrition, hygiene habits.
- Reported any observed changes in behavior or physical condition to the nursing staff immediately.
- Conducted safety rounds regularly to ensure safe environment for patients.
- Participated in quality improvement activities within the department.
- Helped create a safe environment by following infection control policies.
- Documented patient intake and dietary requirements and aided with feeding and monitoring.
- Assisted with patient admissions, discharges and transfers.
- Recorded patient conditions and vital signs before and after medical operations.
- Promoted patient satisfaction by assisting with bathing, dressing and exercising.
- Supported healthy patient skin with bedside baths, wound care and integrity checks.
- Communicated with patients to determine feelings, need for assistance or social and emotional support.
- Documented information in patient charts and communicated status updates to interdisciplinary care team.
- Turned and repositioned bedridden patients to prevent bedsores.
- Safeguarded patient privacy with strict adherence to HIPAA protocols.
Certified Nursing Assistant
Golden LivingCenter
Fresno, CA
05.2020 - 07.2021
- Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness.
- Facilitated activities of daily living, personal hygiene management, feeding and ambulation.
- Conducted routine checks on patient vitals, blood pressure, blood sugar and heart rate.
- Exhibited compassionate care and communication regarding issues surrounding death and dying.
Cashier
Thrift City Store
Fresno, CA
04.2019 - 05.2021
- Operated cash register, collected payments and provided accurate change.
- Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
- Helped customers find specific products, answered questions and offered product advice.
- Worked closely with front-end staff to assist customers.
- Trained new team members in cash register operation, stock procedures and customer services.
- Utilized problem solving skills to resolve customer issues quickly and efficiently.
- Responded promptly to customer inquiries in person, by telephone or electronically.
- Assisted management with the development of new strategies for improved customer satisfaction.
- Resolved customer complaints via phone, email, mail or social media.
Certified Nursing Assistant
Fresno PostAcute Care
Fresno, CA
08.2013 - 04.2016
- Facilitated activities of daily living, personal hygiene management, feeding and ambulation.
- Conducted routine checks on patient vitals, blood pressure, blood sugar and heart rate.
- Exhibited compassionate care and communication regarding issues surrounding death and dying.
- Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness.
- Provided basic patient care by bathing and grooming patients, changing bedding and assisting in feeding activities.
- Collected and documented vital signs to track current patient conditions.
- Answered signal lights, bells and requests-for-service to assist patient services fulfillment.
- Comforted patients and provided each with reassurance and encouragement.
Education
Bachelor of Science - Social Work
California State University Fresno
Fresno, CA05-2024
Associate of Science - Sociology
Fresno City College
05.2018
Skills
- Medical terminology knowledge
- Infection control procedures
- Bilingual in (Spanish and English )
- Understands mobility assistance needs
- EPIC Charting expertise
- Disability Support
- Assessment skills
- Motivational Interviewing
- Health History Documentation
- Performance Tracking
- Discharge Planning
- Care Coordination
- Family Education
- Patient support
- Problem-Solving
- Crisis Intervention
- Case Documentation
- Community Resources
- Relationship Building
- Patient Needs Assessment
- Staff Management
- Positive Attitude
- Emotional awareness
- Medical Records Management
- Direct Patient Care
- Decision-Making
- Data Entry and Analysis
- Organization and Multitasking
- Intervention Plans
Languages
Spanish
Native/ Bilingual
English
Native/ Bilingual
Certification
- BLS - Current Basic Life Support (BLS) for Healthcare Providers by American Heart Association (AHA)
- California Certified Nurse Assistant
Timeline
Patient Care Technician
Fresno Community Regional Medical Center
11.2021 - Current
Certified Nursing Assistant
Golden LivingCenter
05.2020 - 07.2021
Cashier
Thrift City Store
04.2019 - 05.2021
Certified Nursing Assistant
Fresno PostAcute Care
08.2013 - 04.2016
Bachelor of Science - Social Work
California State University Fresno
Associate of Science - Sociology
Fresno City College
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