Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Elizabeth Spencer

Spencer,VA

Summary

Dynamic Pharmacy Operations Manager at Walgreens with a proven track record in workflow optimization and staff training. Enhanced pharmacy efficiency through innovative inventory management and improved patient satisfaction by addressing concerns promptly. Skilled in medication dispensing and committed to maintaining high-quality service standards while fostering a collaborative team environment.

Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.

Overview

22
22
years of professional experience
1
1
Certification

Work History

Pharmacy Operations Manager

Walgreens
12.2007 - Current
  • Managed budget and resources effectively to maximize profitability while maintaining a high-quality service for patients.
  • Evaluated staff performance regularly to ensure they meet established goals while providing coaching or corrective action when necessary.
  • Improved pharmacy efficiency by streamlining operations and implementing new inventory management systems.
  • Addressed patient complaints promptly and professionally, working collaboratively with other healthcare professionals as needed to resolve issues satisfactorily for all parties involved.
  • Optimized workflow processes within the pharmacy to reduce wait times for patients without compromising accuracy or safety standards in prescription fulfillment.
  • Enhanced employee engagement and performance through regular feedback sessions, performance reviews, and professional development opportunities.
  • Maintained compliance with all regulatory requirements, ensuring timely completion of audits and inspections without significant findings.
  • Ordered all pharmacy supplies and kept check on inventory levels.
  • Vaccinated patients to provide immunity against influenza, pneumonia, and other diseases.
  • Trained pharmacy interns and newly hired pharmacy technicians.
  • Collaborated with store manager to maintain daily operations.

Front End Supervisor

Dollar General Market
11.2003 - 12.2007
  • Maintained a clean and organized front-end area to ensure a pleasant shopping experience for customers.
  • Managed customer returns and exchanges efficiently, ensuring a smooth process for both customers and employees.
  • Monitored cashier performance metrics to identify areas for improvement and implement corrective actions as needed.
  • Monitored cash drawers in checkout stations to verify adequate cash supply.
  • Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
  • Enhanced customer satisfaction by effectively managing front-end operations and addressing customer concerns promptly.
  • Streamlined checkout processes for increased efficiency, resulting in shorter wait times for customers.
  • Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
  • Led by example in customer interactions, setting high standard for service that team members followed.

Education

High School Diploma -

Magna Vista High School
Ridgeway, VA
06.1997

Skills

  • Prescription verification
  • Medication dispensing
  • Patient counseling
  • Workflow optimization
  • Pharmacy management
  • Training and mentoring
  • Professional ethics
  • Operations management
  • Staff management
  • Staff training
  • Inventory control
  • Quality assurance
  • Medicare and medicaid process
  • Customer service

Certification

  • PTCB License
  • VA Board of Pharmacy License
  • NC Board of Pharmacy License

Timeline

Pharmacy Operations Manager

Walgreens
12.2007 - Current

Front End Supervisor

Dollar General Market
11.2003 - 12.2007

High School Diploma -

Magna Vista High School

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