ELIZABETH STONE
ANTELOPE
Summary
Carrier Manager with 8+ years of experience in logistics and carrier management, adept at driving cost effective solutions and fostering long term partnerships. Demonstrates exceptional skills in market analysis, negotiation, and business development, consistently achieving high on time delivery rates and expanding carrier networks. Committed to leveraging innovative strategies to enhance customer satisfaction and secure sustainable growth in the logistics industry.
Overview
10
10
years of professional experience
Work History
Transportation Broker
Transportation Solutions
Roseville
03.2025 - Current
- Assisted in training new brokers on industry best practices and tools.
- Negotiated competitive rates with carriers and customers, leveraging strong communication and problem solving skills to maximize profitability.
- Built and maintained a strong network of reefer and dry van carriers
- Coordinated and scheduled all pickup and delivery appointments to ensure on-time performance.
- Communicated effectively with shippers, carriers, and internal teams to resolve issues quickly
- Demonstrated strong attention to detail in load planning, documentation, and tracking
- Utilized problem-solving skills to handle delays, capacity challenges, and service disruptions
- Performed high volume data entry with speed and accuracy in TMS systems.
Self Employed
Candles and More
Antelope
11.2024 - 05.2025
- Launched and managed a small business specializing in handcrafted candles and related items.
- Conducted market research to identify trends in customer preferences, resulting in a product line tailored to my target audiences.
- Developed and executed marketing strategies, including social media campaigns, email marketing, and in-person events to boost brand awareness and sales.
- Managed all aspects of the business operations, including inventory management, supply chain management, and order fulfillment.
- Monitored performance metrics to continuously improve processes and products.
- Completed day-to-day duties accurately and efficiently.
Client Support Manager
Goodleap
Roseville
05.2024 - 01.2025
- Collaborate with partners to enhance customer service and satisfaction.
- Utilize data analytics to identify and address areas for improvement.
- Manage a pipeline of over 100 projects, ensuring timely completion.
- Handle over 75 customer interactions daily, resolving loan-related issues.
- Conduct audits and manage claims to uphold company standards.
- Implemented workflow improvements to streamline client support operations.
Carrier Manager
TruckBook
Roseville
06.2022 - 11.2022
- Managed carrier operations, ensuring timely load delivery and enhancing customer satisfaction.
- Negotiated carrier commitments, driving cost effective solutions and fostering long term partnerships.
- Tracked shipments meticulously, achieving a high on time delivery rate and improving client trust.
- Recruited and engaged new carriers, expanding network and securing consistent business growth.
- Managed daily freight schedules and optimized delivery routes for efficiency.
- Coordinated with drivers to facilitate smooth loading and unloading processes.
Carrier Manager
USA Truck
Roseville
04.2018 - 05.2022
- Managed a portfolio of over 150 carrier relationships, ensuring optimal performance and long-term partnerships.
- Coordinated with carriers to secure capacity for loads, negotiating competitive pricing to maximize profitability while meeting customer demands.
- Tracked and traced all shipments to ensure on-time delivery and pick up also proactively communicate updates to customers.
- Collaborated with internal teams to meet operational goals, maintain service quality, and optimize freight cost.
- Constantly monitoring industry trends to adapt pricing strategies to remain competitive in the market.
- Trained new team members on company procedures and best practices.
- Communicated effectively with customers regarding product delivery schedules.
Golf Self Service
Topgolf
05.2017 - 04.2018
- Delivered exceptional customer service at Topgolf, enhancing guest experiences through efficient self-service operations and proactive problem-solving.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Sales Associate
Mainland State and Surf
11.2015 - 05.2017
Education
HIGH SCHOOL DIPLOMA -
Center High School
AntelopeSkills
- Logistics
- Carrier Management
- Negotiation
- Customer Relations
- Recruitment
- Market Analysis
- Risk Management
- Pricing
- Business Development
- Data Analysis
- Project Management
- Strategic Planning
- Quality Assurance
- Team Leadership
- Supply Chain
References
- Alexander Feinstein, DB Schenker, (916) 298-5938
- Ashley Gabbard, US Department of Corrections, (916) 968-6367
Additional Information - Top Achievements
- Carrier manager of the year at USA Truck in 2020 & 2021.
- Highest margin of the year 2021.
- Expert at leveraging brokerage pricing techniques and tools, market awareness and knowledge to effectively secure business while building the carrier portfolio.
- Knowledgeable about protecting against any unforeseen risk to the company. Provide solutions and counsel others.
- Over six years of experience, using expert level industry leading design tools from Excel.
Timeline
Transportation Broker
Transportation Solutions
03.2025 - Current
Self Employed
Candles and More
11.2024 - 05.2025
Client Support Manager
Goodleap
05.2024 - 01.2025
Carrier Manager
TruckBook
06.2022 - 11.2022
Carrier Manager
USA Truck
04.2018 - 05.2022
Golf Self Service
Topgolf
05.2017 - 04.2018
Sales Associate
Mainland State and Surf
11.2015 - 05.2017
HIGH SCHOOL DIPLOMA -
Center High School