Elizabeth Stout
Merchantville,NJ
Summary
Experienced, well-mannered, and outgoing bartender with 12+ years of experience in a fast-paced, high-volume restaurant.
Extensive knowledge base of cocktails, liquors, and beer. Customer experience and relationship-building are top priorities.
Overview
15
15
years of professional experience
Work History
Bartender
LaScala’s Birra
Pennsauken, NJ
08.2023 - Current
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Kept bar presentable and well-stocked to meet customer needs.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
- Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
Bartender
Miller's Ale House
Willow Grove, PA
07.2012 - 07.2021
- Warmly welcomed guests with a smile ensuring they were promptly served.
- Served food and alcoholic beverages including wine, craft beer, and custom cocktails to 100-200 guests per night.
- Mix and garnish beverages according to recipe and portion control standards.
- Maintained a clean and organized bar area by constantly wiping down surfaces, loading and unloading dishes/glassware and replenishing fresh ingredients.
- Check guests for proper identification and serve alcoholic beverages to guests in accordance with federal, state, local and company laws and regulations.
- Studied over 75 popular cocktail recipes, beers and wines in order to give quality recommendations.
- Weekly inventory of all liquor, beer, and wine.
- Performed all side duties such as cleaning, garnish preparation, stocking, etc.
- Coordinated with team to maintain a safe environment by regulating alcohol consumption and de-escalating conflict.
- Train, mentor, and prepare all new bartenders.
- Developed repeat customers through relationship building.
Customer Service
Thunderbird Lanes
Philadelphia, PA
07.2010 - 01.2012
- Cash Handling
- Customer-oriented
- Help grow and maintain new and existing league bowling through customer service, bowling knowledge
- Deliver customer service to all phone and in-person customers
- Monitor lane conditions numerous times per day; Assist in any issues, within capabilities, due to malfunction lanes
Education
High School Diploma - undefined
Little Flower High School
Philadelphia, PA06.2010
Skills
- Outstanding Customer Service
- Outgoing personality
- Anticipating Guest Needs
- Multitasking and prioritization
Timeline
Bartender
LaScala’s Birra
08.2023 - Current
Bartender
Miller's Ale House
07.2012 - 07.2021
Customer Service
Thunderbird Lanes
07.2010 - 01.2012
High School Diploma - undefined
Little Flower High School