Elizabeth Stroud
Summary
Dedicated customer service representative with expertise in complaint resolution and active listening. Proven ability to enhance customer satisfaction through empathy and creative problem solving.
Overview
9
9
years of professional experience
Work History
Customer Service Representative
Wheelzy
Orlando
05.2021 - Current
- Assisting customers with over the phone quotes to purchase their vehicle.
- Build rapport with how customers, by intuitively matching their energy and patiently addressing all of their questions.
- Deescalated customer concerns and resolved inquiries effectively.
Customer Service Sales Representative
Frontier Communications
DeLand
04.2018 - 05.2021
- Assisted customers with service and billing inquiries to ensure resolution of issues.
- Educated clients on product features and benefits to enhance satisfaction.
- Processed sales orders accurately using internal CRM systems.
- Resolved customer complaints promptly, contributing to retention of service quality.
- Collaborated with team members to improve customer service strategies.
- Audited calls of peer representatives to assess quality.
- Worked in a special project team to deescalate customers requesting for a supervisor and resolve reoccurring callers' concerns.
Server
Pizza Hut
Orange City
09.2017 - 07.2018
- Provided exceptional customer service in a fast-paced dining environment.
- Assisted in order taking and ensured accuracy of customer requests.
- Managed dining area cleanliness and organized table settings efficiently.
- Collaborated with kitchen staff to facilitate smooth food preparation and delivery.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
Education
High School Diploma -
University Highschool
Orange City, FL05-2017
Skills
- Customer relationship management
- Complaint resolution
- Order processing
- CRM software
- Product knowledge
- Call escalation management
- Team collaboration
- Conflict resolution
- Customer engagement
- Task prioritization
- Creative problem solving
- Dispute resolution
- Quality control
- Calendaring
- Empathy and patience
- Active listening
- Quality assurance controls
- Typing proficiency
- Team development
- Researching
Languages
Spanish
Limited
Affiliations
- Personal Development
- Painting
- Photography
- Creative Writing
Timeline
Customer Service Representative
Wheelzy
05.2021 - Current
Customer Service Sales Representative
Frontier Communications
04.2018 - 05.2021
Server
Pizza Hut
09.2017 - 07.2018
High School Diploma -
University Highschool