Elizabeth Taylor
Las Vegas,NV
Overview
35
35
years of professional experience
Work History
Customer Service Agent
Intouch
Las Vegas, NV
02.2024 - Current
- Demonstrated empathy in handling difficult situations, fostering trust and loyalty among customers.
- Effectively managed escalations from dissatisfied customers, working closely with management to ensure timely resolutions that maintained brand reputation.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously.
- Utilized strong problem-solving skills to quickly identify and address customer issues.
- Maintained a high level of professionalism when interacting with customers, ensuring positive experiences.
- Clearly communicated product features and benefits, helping customers make informed decisions about their purchases.
Purchaser/Buyer
NRSI DBA Dotty's
Las Vegas, USA
02.2014 - 05.2023
- Company Overview: Dotty's NSRI Inc
- - Website not provided
- I am is responsible for buying goods and services from distribution vendors to sell to customers or other companies
- We conduct data analysis and research current market trends to identify public demands and generate resources that would increase the company's revenues and profitability
- We also ensure the adequacy of supply inventories for deliveries, respond to customers' inquiries and concerns, and recommend products according to their needs and budget
- I create PO's for our stores and casino's with assortment of food, paper goods, slot parts, computer parts, furniture, beer alcohol gift shops and marketing supplies
- Dotty's NSRI Inc
- - Website not provided
Revenue Audit Clerk II
Golden Nugget Casino
Las Vegas, USA
09.2005 - 04.2012
- Company Overview: Website not provided
- Conduct financial audits of the following type: jackpots, table games, vault, gift shop, and gas station
- Performed all daily audits of vault activity and source documents, cage activities, and table games activities
- Perform daily audit and monitor internal paperwork control for cage, slot, table games and soft count paperwork
- Prepared Daily Managers report which includes Profit and Loss Statements, Slot and Table Games Statistics, etc
- Provide floor audit for slots, table games and cage as designated by Nevada Gaming Commission
- Website not provided
Teller
Burlington Federal Credit Union
Amarillo, USA
09.1995 - 04.1998
- Company Overview: Website not provided
- I was a front line teller help customer with banking needs by taking deposits and opening and closing accounts take loan payments and balance teller drawers
- I helped balance commercial tellers and banks vault daily
- I helped load balance ATM
- Website not provided
Teller
Borger Bank of Amarillo
Borger, USA
09.1989 - 11.1995
- Company Overview: Website not provided
- I was a teller help customer with banking needs by taking deposits and opening and closing accounts take loan payments and balance teller drawers
- I helped balance commercial tellers and banks vault daily
- Website not provided
Education
Business Administration -
Business Administration - Business Administration
02.2016
Banking Certificate - in Banking
01.1992
05.1989
Borger High School -
01.1982
Skills
- Self Motivated
- Work well with others
- Enjoy learning new skills
- Applying skills that I have learned
- Tolerant and flexible
- Typing
- Microsoft Word
- Microsoft Office
- Excel
- Copier
- Fax machine
- Ten key
- Black Bart software
- Agylysis program
- Konami software
- Microsoft Access
- Accounting
- Windows
- Oracle
- Microsoft SQL Server
References
- Gail Belcher, Auditor
- Alicia Landin, F&B Manager
- Marylou Hernandes, Accounting Specialist in GL
- Duron Smith, Purchasing Manager
Stakeholderrelationships
- Bid Analysts
- Report Management
Timeline
Customer Service Agent - Intouch
02.2024 - Current
Purchaser/Buyer - NRSI DBA Dotty's
02.2014 - 05.2023
Revenue Audit Clerk II - Golden Nugget Casino
09.2005 - 04.2012
Teller - Burlington Federal Credit Union
09.1995 - 04.1998
Teller - Borger Bank of Amarillo
09.1989 - 11.1995
Frank Phillips Community College - Banking Certificate, in Banking
Barclay Career Community College - ,
AIU University - Business Administration,
CTU University - Business Administration, Business Administration
Borger High School - Borger High School,