Victor Acevedo
Campbell,CA
Summary
Hardworking professional with 30+ years of experience with a proven knowledge of customer communications, service delivery, and customer satisfaction. Highly-motivated with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
29
29
years of professional experience
Work History
Customer Service Agent
Towne Park - Marroitt
San Jose, CA
06.2018 - Current
- Greet guests and open their car doors
- Calculate parking charges and collect fees
- Keep parking areas clean and orderly to ensure that space usage is maximized
- Direct motorists to parking areas or parking spaces, using hand signals or flashlights as necessary
Field Service Technician
SafetyMax Corporation
Henderson, NV
01.2022 - 12.2023
- Monitor and restock first aid stations and AEDs
- Performed on-site installation, routine maintenance and minor repairs
- Delivered outstanding customer service on field visits to meet corporate guidelines.
- Drove and maintained company vehicle, keeping in peak condition.
Package Handler - Load/unload
United Parcel Services, UPS
Sunnyvale, CA
11.2015 - 08.2019
- Load, unload and sort packages
- Driver helper when needed
Operations Manager/Production Test
Genesis Associates, LLC
Santa Clara, CA
04.1995 - 12.2016
- Integrated Circuit testing production
- PCBA by soldering components
- Prepared invoices and processed incoming payments
- Greeted customers and visitors in-person, email, via telephone
- Successfully managed production activities and met deadlines on production work orders
Shuttle Driver/Handler
FedEx
San Jose, CA
04.2004 - 02.2009
- Drive shuttle truck to airport for shipment
- Load and unload packages
Education
Associate of Applied Science - Electronic Engineering Technology
ITT Technical Institute
Santa Clara, CA03.1997
High School Diploma -
South San Francisco High School
South San Francisco, CA06.1991
Skills
- Customer Service Oriented
- Personable and outgoing
- Excellent multi-tasker
- Strong Algebra and general math skills
- Self motivated
- Fast learner
- Quality assurance and control
- Semiconductor process system
- Knowledgeable in PCBA
- Cooperative, adaptable, dependable
Timeline
Field Service Technician
SafetyMax Corporation
01.2022 - 12.2023
Customer Service Agent
Towne Park - Marroitt
06.2018 - Current
Package Handler - Load/unload
United Parcel Services, UPS
11.2015 - 08.2019
Shuttle Driver/Handler
FedEx
04.2004 - 02.2009
Operations Manager/Production Test
Genesis Associates, LLC
04.1995 - 12.2016
Associate of Applied Science - Electronic Engineering Technology
ITT Technical Institute
High School Diploma -
South San Francisco High School
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