Camisha Allen
Oakland Park
Summary
Dynamic customer service agent with a proven track record at MedStar Health Inc., excelling in call center operations and client relations. Highly motivated and adept at resolving complex issues, I consistently improved service capacity and customer satisfaction. Skilled in phone etiquette and proficient in processing payments, I thrive in fast-paced environments.
Overview
20
20
years of professional experience
Work History
customer service agent
MedStar Health Inc.
Oakland Park
04.2018 - Current
- Answering customer questions about medical healthcare plans
- Giving details and pricing options for each customer
- Assuring calls are answered in a timely manner and transferred to sales agents
- Notating each customer accounts and answering calls
customer service agent
Holiday Cruise Line
10.2014 - 02.2018
- Answering customer question about cruise packages and general information
- Selling and offering vacation packages to customers
- Typing and notating customers accounts and processing paperwork for credit card charges
- Transferring calls to the correct department
- Handling calls quickly and efficiently while high in the cue
customer service agent
Anthony's Cleaning & Handyman Services
02.2009 - 08.2014
- Effectively managed a high-volume of inbound and customers calls
- Improved call center service capacity by resolving customer complaints quickly
- Accurately documented, researched and resolved customer service issues
- Defused volatile customer situations calmly and courteously
customer service agent
T-Mobile
11.2004 - 12.2008
- Placed special merchandise orders for customers
- Processed check and credit card payments
- Answered customer questions about product availability and shipment times
- Gathered and verified all required customer information for tracking purposes
Education
High School Diploma - Computer Engineering
Dillard High School/ ITT Technical College
Fort Lauderdale, FL01.1994
Skills
- Call Center
- Phone Etiquette
- Customer Service
- Great customer service
- Customer service oriented
- Strong client relations
- Highly motivated fast learner
Timeline
customer service agent
MedStar Health Inc.
04.2018 - Current
customer service agent
Holiday Cruise Line
10.2014 - 02.2018
customer service agent
Anthony's Cleaning & Handyman Services
02.2009 - 08.2014
customer service agent
T-Mobile
11.2004 - 12.2008
High School Diploma - Computer Engineering
Dillard High School/ ITT Technical College
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