ELIZABETH TAYLOR
Palestine,TX
Summary
Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.
Overview
4
4
years of professional experience
Work History
Nanny
Mary Beck
Rusk, TX
03.2024 - Current
- Supervised daily activities, ensuring safety and well-being of children.
- Developed engaging educational activities to promote cognitive and social skills.
- Coordinated meal preparation, adhering to dietary restrictions and preferences.
- Managed schedules, balancing playtime, learning, and rest effectively.
Customer Service Representative
PADCARE
Palestine, Texas
03.2023 - 02.2024
- Gathered customer feedback through surveys and used the data to improve customer service.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Provided accurate information about products and services to customers.
- Answered customer inquiries via phone, email, and chat.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
Office Assistant
Taylor Contractor Services
Palestine, Texas
01.2022 - 03.2023
- Performed data entry tasks into various computer systems accurately and efficiently.
- Provided administrative support to staff members, including copying and scanning documents, filing paperwork, and ordering supplies.
- Assisted in onboarding new employees by providing orientation materials and training resources.
- Maintained an organized filing system of paper documents and electronic files.
- Organized office operations and procedures, such as managing calendars, scheduling appointments, preparing reports and maintaining records.
- Assisted with preparing and editing company correspondence and presentations.
- Facilitated internal communication by distributing memos and announcements.
- Facilitated communication within the office and with external partners.
Education
High School Diploma -
Neches High School
Neches, TX05.2014
Skills
- Budget preparation
- Communication strategies
- Customer relationship management
- Conflict resolution
- Time management
- Team building
- Record maintenance
- Payroll and budgeting
- Employee supervision
- Technical support
- Relationship building
- Customer service
- Training and coaching
Timeline
Nanny
Mary Beck
03.2024 - Current
Customer Service Representative
PADCARE
03.2023 - 02.2024
Office Assistant
Taylor Contractor Services
01.2022 - 03.2023
High School Diploma -
Neches High School