Elizabeth Templeton
Rudyard,MI
Summary
Efficient Office Assistant with 20 years of experience answering high-volume calls and in-person inquiries. Diligent, respectful attitude to dealing with clients and colleagues. Flexible and hardworking approach to streamlining internal processes.
Overview
6
6
years of professional experience
Work History
Office Assistant
Cleary Rentals
Rudyard, MI
08.2024 - Current
- Created spreadsheets using Microsoft Excel to track expenses and other financial data related to the office budget.
- Greeted visitors in a professional manner and provided assistance when necessary.
- Greeted visitors, determined their needs and directed them to the appropriate personnel.
- Managed office supply inventory by tracking orders and ensuring adequate stock levels are maintained at all times.
- Managed inventory of office supplies and placed orders when needed.
- Maintained an organized filing system of paper documents and electronic files.
- Assisted with special projects as needed by researching information on the internet or through other sources.
- Answered phone calls and directed them to appropriate personnel.
- Organized office operations and procedures, such as managing calendars, scheduling appointments, preparing reports and maintaining records.
- Negotiated rental agreements between tenants and landlords or property owners.
- Assisted tenants with applications for government-funded housing programs.
- Resolved tenant disputes through mediation or arbitration when necessary.
- Organized and scheduled regular inspections of all units in the building.
- Developed and implemented office policies and procedures.
- Performed general bookkeeping duties such as reconciling bank statements and creating journal entries.
- Ordered supplies and equipment to maintain adequate inventory levels.
- Processed payroll accurately ensuring all employees were paid on time.
- Answered phone calls, responded to emails, routed mail and coordinated courier services.
- Responded to customer inquiries via phone or email in a professional manner.
- Analyzed data from various sources to identify trends and make recommendations for improvement.
- Managed front desk operations including greeting visitors, answering questions or directing them to appropriate personnel.
Store Associate
The Little Gift Shop
Sault Ste. Marie, MI
10.2022 - Current
- Processed returns and exchanges according to company policy.
- Assisted with loading and unloading deliveries from vendors.
- Reconciled daily sales transactions against cash registers totals.
- Stocked shelves with merchandise and maintained inventory levels.
- Maintained knowledge of current promotions, policies concerning payment and exchanges.
- Ensured the cleanliness and tidiness of the store.
- Provided cash register operations and handled customer payments.
- Utilized computer systems for order entry, tracking, invoicing and other related tasks.
- Organized store displays to ensure maximum visibility of products.
- Assisted customers with product selection, pricing and availability.
- Maintained store cleanliness by sweeping floors, dusting shelves, and removing trash.
- Demonstrated excellent customer service skills at all times.
- Organized promotional displays throughout the store in accordance with corporate guidelines.
- Addressed customer complaints in a professional manner.
- Identified problems or discrepancies in inventory levels and notified supervisor accordingly.
- Resolved customer complaints promptly with professionalism and courtesy.
- Assisted customers with product selection based on their needs and preferences.
- Welcomed customers, offered to help locate items and suggested merchandise without being intrusive or pushy.
- Maintained knowledge of sales and promotions, return policies and security practices.
Paraprofessional
Rudyard Area Schools
Rudyard, Michigan
08.2019 - 08.2024
- Facilitated communication between educators, administrators, and parents regarding student progress.
- Provided guidance to students in the classroom setting.
- Assisted teachers with planning and preparing lessons for students.
- Supported English Language Learners by providing additional instruction on language acquisition skills.
- Attended professional development workshops related to job responsibilities.
- Collaborated with special education staff to develop Individualized Education Plans.
- Helped implement behavior management strategies for individual students.
- Utilized effective communication strategies when interacting with diverse populations.
- Supervised small groups of students during instruction time.
- Conducted one-on-one tutoring sessions with struggling students when needed.
- Maintained accurate records of student grades and academic progress reports.
- Maintained accurate records of student attendance, grades, and progress reports.
- Administered assessments to determine student's academic performance levels.
- Participated in parent and teacher conferences to discuss student progress and challenges.
- Assisted in the implementation of educational programs for special needs children.
- Created and maintained positive relationships with students, parents, and colleagues.
- Customized small group and individual classroom activities based on differentiated learning needs.
- Communicated confidential details about student behavior and performance with parents and authorized parties.
- Planned and led activities to develop students' physical, emotional and social growth.
- Observed students to help teachers identify potential learning blocks and opportunities for support.
- Applied positive reinforcement to redirect negative behaviors.
- Prepared instructional materials for specific classroom activities tailored to support student needs.
- Assisted children at stations during small-group learning periods.
- Supplied one-on-one attention to each student during group activities.
- Prepared classroom materials and educational resources for daily lessons.
Skills
- Data analysis
- Microsoft Excel
- Payroll administration
- Customer service
- Record keeping
- Problem solving
- Effective communication
- Time management
- Team collaboration
- Research skills
- Conflict resolution
- Issue resolution
- Office organization
- Dedicated team player
- Supply inventory management
Timeline
Office Assistant
Cleary Rentals
08.2024 - Current
Store Associate
The Little Gift Shop
10.2022 - Current
Paraprofessional
Rudyard Area Schools
08.2019 - 08.2024