Elizabeth Tenwalde
Summary
Support and operations professional with over 20 years of experience in administrative leadership, confidential documentation, scheduling, and client support across education, healthcare, and remote work environments. Currently pursuing a Master’s in Curriculum & Instruction with strong technology skills and a passion for supporting learners and individuals through organized, compassionate, and compliant practices.
Overview
28
28
years of professional experience
Work History
Substitute Teacher
Overton County Board of Education
07.2024 - 12.2025
- Supported students across multiple grade levels ensuring continuity of instruction
- Maintained positive learning environments and classroom structure
- Communicated progress and concerns to teachers and families
Operations Manager
Cumberland Concrete & Construction Inc.
01.2016 - 05.2025
- Managed scheduling, documentation, and daily operations
- Coordinated client communication and staff support
- Improved workflow efficiency and organizational systems
Medical Transcriptionist / Office Manager
Quality Medical Transcription
05.1998 - 01.2009
- Transcribed confidential medical documentation with strict HIPAA compliance
- Managed intake calls and physician communications
- Maintained secure patient records
Customer service and sales rep.
Apria Healthcare
06.2005 - 10.2006
- Handled inbound patient calls to resolve inquiries and schedule CPAP deliveries, improving response consistency.
- Closed CPAP equipment sales through consultative needs assessment, increasing device uptake with measurable results.
- Maintained HIPAA-compliant records and communication practices to protect patient data and reduce privacy incidents.
- Streamlined customer service workflows to shorten resolution time and improve patient satisfaction metrics.
- Provided exceptional customer service, fostering a positive environment and enhancing client satisfaction through active listening and problem resolution.
Education
Master of Arts - Curriculum & Instruction
University of Florida
03-2026
Bachelor of Architecture -
Ferris State University
01-2024
Associate of Science -
Volunteer State Community College
05-2019
Skills
- Student & Client Support
- Confidential Records Management
- HIPAA & FERPA Awareness
- Scheduling & Coordination
- Microsoft Word/PowerPoint etc
- Google Workspace
- HTML/CSS
- Educational Technology
- Professional Communication
Timeline
Substitute Teacher
Overton County Board of Education
07.2024 - 12.2025
Operations Manager
Cumberland Concrete & Construction Inc.
01.2016 - 05.2025
Customer service and sales rep.
Apria Healthcare
06.2005 - 10.2006
Medical Transcriptionist / Office Manager
Quality Medical Transcription
05.1998 - 01.2009
Master of Arts - Curriculum & Instruction
University of Florida
Bachelor of Architecture -
Ferris State University
Associate of Science -
Volunteer State Community College