MEGAN PANOPIO
San Jose,CA
Summary
Psychology graduate with experience in supporting students and families in diverse communities. Skilled in communication, documentation, data-tracking, problem-solving, and team collaboration. Patient, driven, and adaptable with a strong ability to manage competing priorities and respond calmly to individual needs.
Overview
8
8
years of professional experience
Work History
Behavioral Technician
Grow ABA
Van Nuys, California
06.2026 - 08.2026
- Engaged children in play activities that promoted language development, motor skills, self-help skills, cognitive functioning.
- Provided one-on-one support to clients during therapy sessions and activities.
- Collaborated with multidisciplinary teams to develop individualized treatment strategies.
- Developed positive relationships with clients and their families to ensure successful treatment outcomes.
- Monitored client safety and ensured compliance with treatment protocols.
- Maintained accurate records of sessions and communicated updates to supervisors.
- Educated families on behavioral techniques and strategies for home use.
Special Education Instructional Aide
Covelo Group
Pasadena, California
09.2024 - 07.2026
- Provided 1:1 support for students with special needs during daily classroom tasks.
- Addressed students’ behavioral, academic, and social-emotional needs through tailored strategies in classroom setting.
- Partnered with teachers and service professionals to implement individualized education plans effectively.
- Collaborated with school staff members to ensure appropriate accommodations for students with disabilities.
- Assisted in adapting curriculum materials according to individual need.
- Worked with staff to adjust teaching methods for diverse learners.
- Facilitated interactive learning activities that encouraged student participation.
- Conducted thorough research on innovative teaching methods to improve classroom practices.
Lead Barista
Living Room Coffee Craft
Campbell, California
06.2022 - 08.2024
- Supervised and trained baristas, ensuring compliance with company policies and enhancing service quality.
- Instructed employees on delivering well-prepared beverages and maintaining clean facilities for exceptional customer experiences.
- Achieved high customer satisfaction scores by empowering staff to handle routine needs and conflicts with the same attention to detail.
- Provided exceptional customer service to build rapport with patrons.
- Maintained team focus on customer needs and housekeeping, fostering a productive work environment.
- Participated in monthly meetings to discuss goals and implement new strategies to improve workflow
Barista
Living Room Coffee Craft
Campbell, CA
04.2022 - 06.2022
- Addressed customer concerns quickly to support satisfaction and loyalty.
- Assisted team goals by handling in-store tasks, meeting customer needs, and keeping supplies available.
- Handled busy periods with calm focus to help store stay on standard.
- Kept workstations organized so tasks could be finished faster during peak hours.
- Suggested process improvements to help store run more efficiently.
- Joined meetings with managers to align on operational goals and plans.
Concierge
Connected Concierge
San Jose, California
04.2021 - 02.2022
- Serviced guests with real-time stay requests through phone and in-person communications, ensuring diverse needs were met promptly.
- Managed guest check-in process at front desk, ensuring smooth arrivals. and general front desk needs in support of front desk staff.
- Resolved client complaints by actively listening and providing effective solutions, enhancing guest satisfaction.
- Maintained guest privacy and security by addressing unwanted attention with professionalism and discretion.
- Recorded and distributed packages and messages to guests efficiently., mail and messages to guests and meeting rooms.
Crew Member
Chipotle
San Jose, California
08.2018 - 04.2021
- Managed order taking and payment processing to maintain low wait times.
- Collaborated with managers and crew members to efficiently prepare orders.
- Cross-trained in multiple roles to assist team during peak hours.
Education
Bachelor of Arts (B.A.) - Psychology
San Jose State University
San Jose, CA05-2024
Associate in Arts (A.A.) - Psychology
De Anza Community College
Cupertino, CA06-2022
Skills
- Student & Client Support
- Data Collection & Progress Tracking
- Client Advocacy
- Crisis De-escalation & Conflict Resolution
- Multidisciplinary Team Collaboration
- Staff Training & Team Leadership
- Customer Service & Client Relations
- High-Volume Workflow Management
Languages
- English (Native/Bilingual)
- Tagalog (Native/Bilingual)
Timeline
Behavioral Technician
Grow ABA
06.2026 - 08.2026
Special Education Instructional Aide
Covelo Group
09.2024 - 07.2026
Lead Barista
Living Room Coffee Craft
06.2022 - 08.2024
Barista
Living Room Coffee Craft
04.2022 - 06.2022
Concierge
Connected Concierge
04.2021 - 02.2022
Crew Member
Chipotle
08.2018 - 04.2021
Bachelor of Arts (B.A.) - Psychology
San Jose State University
Associate in Arts (A.A.) - Psychology
De Anza Community College