Elizabeth Marie Terrell
Phenix City
Summary
Dynamic, customer-oriented professional pursuing a Human Resources position, dedicated to creating a warm and professional atmosphere for clients. Demonstrates exceptional communication and multitasking skills, ensuring a seamless experience for visitors while effectively supporting daily operations. Known for a strong work ethic and an engaging personality, committed to delivering outstanding customer service and fostering positive relationships. Eager to contribute to a collaborative team environment and enhance overall client satisfaction.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Cashier/Receptionist
Opelika Chrysler
2025.03 - Current
- Processed customer transactions efficiently using point-of-sale systems.
- Maintained accurate cash drawer balance throughout shifts.
- Assisted customers with product inquiries and provided exceptional service.
- Collaborated with team members to streamline checkout procedures.
Registered Behavior Tech
INVO/Progressus
2022.08 - 2023.08
- Implemented behavior intervention plans to enhance client engagement and skill development.
- Collected and analyzed data on client progress to inform treatment adjustments.
- Collaborated with multidisciplinary teams to ensure consistent application of therapeutic strategies.
- Assisted in training new staff on behavioral techniques and client management protocols.
Lead receptionist/ Office Manager
Dr. Dhandayuthapani
2020.11 - 2022.01
- Managed front desk operations, ensuring efficient patient check-in and appointment scheduling.
- Coordinated communication between patients and medical staff to enhance service delivery.
- Trained and mentored new reception team members on best practices and office protocols.
- Assisted in resolving patient inquiries and concerns promptly to improve satisfaction levels.
- Provided exceptional customer service through effective communication skills via telephone, email correspondence or face-to-face interactions with clients.
Dr. Swords, DDS
2020.07 - 2020.11
- Company Overview: North Columbus Dental Care
- Checking in patients
- Taking medical history
- Assisting in taking X-rays of teeth
- Assisting with dental procedures (fillings, extracting, making molds)
- Checking out patients and scheduling follow-ups
Dr. Henry L. Cook Sr, DDS
2019.11 - 2020.06
- Providing patients information on dental hygiene, oral health and plaque control programs
- Assisting chairside during oral surgery procedures (Implants and extractions)
- Giving pre/post op instructions to all patients
- Exposing dental x-rays for dental diagnostics
Extern
Family Dental Care of East Peoria
2019.03 - 2019.05
- Preparing patients for dental treatment by welcoming and seating
- Accurately complete data entry on Dentrix
- Sterilization
- Provides support to dentists and other staff as needed
Mental Health Technician
Peak view behavioral health
2014.01 - 2014.06
- Provided one on one care observation for patients as needed
- Supervised patients while they performed their daily grooming to ensure complete safety
- Engaged in counseling and support to a diverse group
- Worked with members of the interdisciplinary team to plan activities for 17 or more children ages 5-12
- De-escalated interactions when needed, utilizing proper verbal and non threatening techniques
Activity Director
Rambling Oaks Courtyard
2012.01 - 2013.08
- Responsible for the well being of residents with mild and advanced memory loss
- Mentored and trained care managers to participate in activities
- Built strong relationships with family members of residents
- Supervised and recruited volunteers
- Participated in marketing with emphasis on family and community involvement
CNA/ QMAP
Village at Skyline
2009.09 - 2011.10
- Knowledge of medications
- Able to give exact vital signs
- Assisted in helping residents maintain a clean living area
- Quality patient care
Education
Associate of Science - Human Resources Management
Columbus Technical College
Columbus, GA2025-12
Dental Assisting
Midwest Technical Institute
East Peoria, IL06.2019
High School - Culinary Arts
Grand Mesa High School
Collbran, Co07.2007
Skills
- Customer service
- Customer assistance
- Work ethic and integrity
- Patience and empathy
Certification
- Management Communication Techniques
Timeline
Cashier/Receptionist
Opelika Chrysler
2025.03 - Current
Registered Behavior Tech
INVO/Progressus
2022.08 - 2023.08
Lead receptionist/ Office Manager
Dr. Dhandayuthapani
2020.11 - 2022.01
Dr. Swords, DDS
2020.07 - 2020.11
Dr. Henry L. Cook Sr, DDS
2019.11 - 2020.06
Extern
Family Dental Care of East Peoria
2019.03 - 2019.05
Mental Health Technician
Peak view behavioral health
2014.01 - 2014.06
Activity Director
Rambling Oaks Courtyard
2012.01 - 2013.08
CNA/ QMAP
Village at Skyline
2009.09 - 2011.10
Dental Assisting
Midwest Technical Institute
Associate of Science - Human Resources Management
Columbus Technical College
High School - Culinary Arts
Grand Mesa High School