Elizabeth Terry
Kings Mountain,NC
Summary
Customer service professional with 8 years of experience in fast-paced retail environments handling customer concerns, problem-solving, multitasking, and daily operations. Skilled in communication, conflict resolution, cash handling, and working efficiently under pressure. Seeking a position where strong people skills and reliability can contribute to a positive customer experience.
Overview
8
8
years of professional experience
Work History
Online Grocery Associate
Walmart
Kings Mountain, NC
06.2021 - Current
- Maintain knowledge of store products and services to offer quality recommendations to customers.
- Assisted customers with product refunds and returns.
- Helped resolve customer complaints while providing positive service experiences.
- Engaged customers, built connections and maintained a positive attitude.
- Assisted customers with product information, store policies, and order issues.
- Greeted customers and helped to create a welcoming atmosphere.
Dasher
Doordash
03.2020 - Current
- Handle delivery orders, communication and navigation via smartphone app.
- Verify order accuracy and promote positive customer experiences.
- Followed routes and time schedules to consistently meet customer delivery targets.
- Resolved customers' food and service issues to maintain loyalty.
- Managed multiple orders simultaneously while maintaining high service standards.
Shift Leader
Dunkin Donuts
08.2018 - 05.2020
- Trained cashiers on store policies and performance standards to maintain optimal customer service levels.
- Resolved customer issues and offered thoughtful solutions to maintain customer satisfaction.
- Processed cash register transactions on POS.
- Greeted customers with friendly service.
- Supervised daily operations, ensuring compliance with health and safety standards.
Education
High School Diploma -
Kings Mountain High School
06-2019
Business Administration - Business Administration
Cleveland Community College
Shelby, NC01-2027
Skills
- Customer Service Excellence
- Problem Solving
- Multitasking in Fast-Paced Environments
- Adaptability to Change
- Dependable
- Fast Learner
- Attention to Detail
- Flexible Scheduling
- Data Entry Proficiency
- Computer Skills
Accomplishments
Recognized as Associate of the Month three times for outstanding performance, reliability, and customer service excellence.
Languages
English
Timeline
Online Grocery Associate
Walmart
06.2021 - Current
Dasher
Doordash
03.2020 - Current
Shift Leader
Dunkin Donuts
08.2018 - 05.2020
High School Diploma -
Kings Mountain High School
Business Administration - Business Administration
Cleveland Community College