Elizabeth Toki

• Perform arrival and departure inspections of vacation rental properties in the Poipu region.
• Inventory supply levels and submit resupply requests.
• Pick up and distribute supplies and guest amenities as needed.
• Secure homes after guest stays.
• Minor maintenance duties such as changing a lightbulb or replacing batteries.
• Create housekeeping, maintenance, and repair requests using provided software applications.
• Strong attention to detail and ability to work alone.

Processed customer contracts and collected associated payments.Problem solve, increase location revenue. Assist with inter departmental tasks like shuttling cars, and assist loyalty customers.Answered customer questions to maintain high satisfaction levels.Suggested additional services that would benefit the customer's needs.Assisted in training new employees on company policies and procedures.Prepared end-of-day reconciliation reports for financial tracking purposes.Reviewed all contracts with customers prior to completion of rental agreement.Advised on options and used upselling techniques to promote optional extras to customers according to specific needs.Demonstrated strong interpersonal skills when assisting customers.

Open up Pool at Poipu Sheraton Kauai. Provide customer service and set up Cabanas and Bungalows for customers.Clean and sanitize snorkeling and beach accessories for everyday use. Sell retail and rental items while keeping pool area tidy throughout the day, usually opening and closing due to short staffing.