Elizabeth Tollen
Mesa,Arizona
Summary
I would like to gain experience through growth opportunities. Bilingual Medical Assistant focused on empathetic, patient-care. Seeking to take the next career step with a highly respected healthcare office dedicated to producing positive patient outcomes and delivering exceptional customer service.
Experienced with patient intake procedures and administrative tasks. Utilizes effective communication and organizational skills to ensure smooth patient flow. Track record of maintaining accuracy and attention to detail in high-volume environments.
Overview
8
8
years of professional experience
Work History
Patient Intake Representative
Aveanna Heathcare
Chandler, AZ
01.2021 - Current
- Trained new Patient Intake Representatives on best practices regarding documentation requirements, effective communication techniques, and conflict resolution strategies for handling difficult situations with grace under pressure.
- Served as a valuable resource for both patients and colleagues alike regarding policy updates, procedure changes, and other pertinent information to maintain a high level of service consistency.
- Managed high call volumes while maintaining professionalism and effectively addressing inquiries related to appointments, billing, insurance coverage, and general questions about the facility''s services.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations at all times.
- Enhanced the accuracy of medical records with meticulous attention to detail during data entry tasks.
- Cultivated strong relationships with patients, fostering trust and loyalty through excellent customer service and genuine empathy.
- Maintained accurate and up-to-date client records.
- Completed intake assessment forms and filed clients' charts.
- Answered phone calls and provided new clients with required paperwork to initiate service.
- Communicated with referral sources, physicians, and associated staff to check documentation for proper signatures.
- Documented patient medical information, case histories, and insurance details to facilitate smooth appointments and payment processing.
- Upheld HIPAA regulations and standards for protecting patient information.
- Retrieved medical data for physicians and patients.
Front Office Receptionist
Ironwood Cancer and Research Center
Mesa, AZ
10.2018 - 12.2020
- Reduced wait times for callers, promptly answering phone lines and directing calls as needed.
- Maintained clean reception area to promote positive, professional environment for clients.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Ensured a welcoming atmosphere for guests with efficient check-in and check-out procedures.
- Answered multi-line phone system and enthusiastically greeted callers.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Increased efficiency through proficient use of office software, including word processing and spreadsheet applications.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Scheduled, coordinated and confirmed appointments and meetings.
- Completed all tasks in compliance with company policies and procedures.
- Collected co - payments, processed transactions and updated relevant records.
Medical Assistant
A to Z Dermatology
Mesa, AZ
06.2017 - 10.2017
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
Education
GED - undefined
MLCS HIGH SCHOOL
RIVERSIDE, CA08.2010
MEDICAL ASSISTANT CERTIFICATE - undefined
UNITED EDUCATION INSTITUTE
02.1999
Skills
- Bilingual fluency in both English and Spanish
- Customer service
- Typing 45 wpm
- Staff training
- Collaborative team player
- Faxing, copying, answering multiple phone lines
Languages
Spanish
Limited Working
Timeline
Patient Intake Representative
Aveanna Heathcare
01.2021 - Current
Front Office Receptionist
Ironwood Cancer and Research Center
10.2018 - 12.2020
Medical Assistant
A to Z Dermatology
06.2017 - 10.2017
GED - undefined
MLCS HIGH SCHOOL
MEDICAL ASSISTANT CERTIFICATE - undefined
UNITED EDUCATION INSTITUTE