Elizabeth Torres
Fall River,MA
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position, and be sure that everyone will be taken care of with the same professionalism.
Overview
31
31
years of professional experience
Work History
Delivery Driver/Shopper
Delivery Drivers, Inc (Spark)
11.2022 - Current
- Delivered orders and on occasions shop orders according to application received
- Completed on-time deliveries by choosing best and most efficient routes.
- Delivered packages to customer doorsteps and business offices.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Customer Service, problem solving in situations when issues arise in orders, customer complaints or items that need to be returned to original store.
- Managed over 10 customer orders average a day
- Average daily sales $140
Homemaker/Childcare Provider
Elizabeth Torres
09.1992 - Current
- Acquire experience in childcare and budget on fixed income
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
- Tutor children from toddlers to high school, especially English and Math
- Developed age-appropriate activities and crafts to engage children.
- Many health issues dealt with over years as well.
Sewer/Mask Maker
Creative Stitching
03.2020 - 01.2022
- Small business was created at peak of Covid-19, making masks for adults as well as for children, regular sizes and plus sizes
- Custom made masks were also made with painted designs or different fabrics
- Sourced and maintained adequate raw material inventories, providing consistent output of finished mask products.
- Responded to issues with fit, product consistency and durability, incorporating remedial measures into future production runs.
Residential Direct Care
Cooperative Productions, Inc
01.2014 - 06.2014
- Responsible for assisting individuals with activities of daily living, health and safety, personal care and recreational and social opportunities
- Monitored and responsible for at least 5 individuals that live in the property
- In occasions will travel to take patients to appointments, outings or be called to assist in another company residence
- Administered medication as directed by physician.
- Each resident had cash available to use for outings, meds, or personal items; staff are responsible for keeping book records up to date of all cash used.
- Monitored and assisted residents through individual service plans.
- Documented client progress and services performed, reporting changes in client condition to manager or supervisor.
Driver/Dispatcher
Star Transportation
03.2012 - 01.2014
- Drive individuals to destinations, on occasions have stops
- Some are dropped off outside local area as far as Boston, Providence, even Connecticut
- There is rare request where minors are driven to school without adult present
- Responsible to check fluids on vehicle at beginning of every shift and report any problems with vehicle, fill paperwork, count cash at end of shift and subtract company’s share of earnings put it in envelop and deposit in safe with trip’s daily paperwork
- As a dispatcher answer phones in a professional manner, organized in notebook name of drivers and their car numbers
- Keep track of where drivers are clear so if are close to next call, can pick them up faster
- If callers have been waiting for a while give them approximate time or keep them updated
- Directed dispatching, routing, and tracking of 10 - 12 fleet vehicles.
- If there is issue with car, request that driver to be bring car in as soon as possible to mechanic on duty to fix issue.
- Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
Mental Health Specialist
High Point Treatment Center
07.2013 - 11.2013
- Confidentiality of Alcohol and Drug Patients and HIPAA, group facilitation and completion of group notes, oversee self-medication of patients as needed; escort patients to and from meals, lectures and group meetings and outside privileges; supervise patients on unit and during visits, telephone calls, meals; assist with routine and emergency medical and psychiatric problems including vital signs, 1:1 observation, safety checks; utilize walkie-talkies as campus responders
- Assist with Restrain & Seclusion per HPTC Policy
- Assist in admission and discharge searches when indicated
- Communicated with clients to develop social and psychiatric observations.
- Documented client progress in confidential files.
- Monitored about 15 - 20 patients and assessed suicide risks.
Executive Assistant
App Direct Marketing
04.2012 - 06.2013
- App Direct Marketing
- Filing, data entry, copying, mailing and making phone calls on franchise application marketing company on beginning stages
- Assist in preparing live presentations, updating information using Excel and editing Power Point presentations
- Run errands and establish expense file to keep track of all spending.
Training and Employment Specialist
Rural Opportunities, Inc
11.1998 - 12.2002
- Assist legal immigrants in finding permanent jobs with benefit away from farming labor by performing case management at their homes or working environment
- Keep a caseload of 15 clients and maintain all databases up to date in daily matter
- Make phone calls to different companies to establish possibilities of future employment of individuals
- Help with food pantry to illegal immigrants
- Train qualified clients for CDL license and English as second language
- Communication
- Implemented new procedures and technologies that improved efficiency and streamlined operations
- Leadership
- Successfully led team to exceed sales goals while maintaining excellent customer satisfaction scores.
Education
BA - Healthcare Service Administration
Colorado Technical University Online
Colorado Springs, COAAS - Medical Billing and Coding
Colorado Technical University Online
Colorado Springs, COSkills
- Bilingual (Spanish and English)
- Empathetic
- Multi-tasking
- Valid Vehicle Insurance and Registration
- Budget Planning
- GPS and Route Planning
- Typing 45 - 55 wpm, 96 - 100% Accuracy
- Team Leader
- Problem Solving
- Knowledge in MS Office
- Knowledge in Medical Terminology
- Knowledge in Accounting
- Painting Skills
- Arts and Crafts
- Safe Transporting
- Customer Satisfaction
- Coordination and Teamwork
Hobbies
Arts and Crafts (for every season), can cut, bleach and color hair, can do acrylic and gel nails. Small wood projects, using recycle wood, vegetable garden boxes or shelving cases. Grow own vegetables, cucumbers, summer squash, bell peppers, potatoes, green beans, cantaloupes and watermelons. Plant beautiful flowers in homemade wood box, also using recycle tires as planters and decorations. Small mechanic work on personal vehicle saving money in the process. Gain experience in automotive like: changing tires, oil, spark plugs, brake pads and other parts needed to be replaced.
References
- Aura Rebello - Social Worker at Southcoast Hospitals - (508) 264-6787
- Loyda Mojica - Special Needs Teacher NBHS - (774) 365-2307, Lmojica@newbedfordschools.org
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
The real test is not whether you avoid this failure, because you won’t. It’s whether you let it harden or shame you into inaction, or whether you learn from it; whether you choose to persevere.
Barack Obama
Timeline
Delivery Driver/Shopper
Delivery Drivers, Inc (Spark)
11.2022 - Current
Sewer/Mask Maker
Creative Stitching
03.2020 - 01.2022
Residential Direct Care
Cooperative Productions, Inc
01.2014 - 06.2014
Mental Health Specialist
High Point Treatment Center
07.2013 - 11.2013
Executive Assistant
App Direct Marketing
04.2012 - 06.2013
Driver/Dispatcher
Star Transportation
03.2012 - 01.2014
Training and Employment Specialist
Rural Opportunities, Inc
11.1998 - 12.2002
Homemaker/Childcare Provider
Elizabeth Torres
09.1992 - Current
BA - Healthcare Service Administration
Colorado Technical University Online
AAS - Medical Billing and Coding
Colorado Technical University Online
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