Summary
Overview
Work History
Education
Skills
Timeline
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ELIZABETH TREJO

East White Plains,NY

Summary

Seeking a long-term career with an organization that provides great training, support and leadership while promoting growth and advancement opportunities. I am a fast learner and a detail-oriented individual who brings in 1 year of healthcare experience, mainly within revenue cycle department, as well as 10 years of customer service.

Overview

1
1
year of professional experience

Work History

Financial Counselor

Phelps Memorial Hospital
SLEEPY HOLLOW, NY
07.2023 - 05.2024
  • Screened and interviewed patients to verify eligibility for Medicaid and other programs
  • Counseled patients by estimating balances due and offering payment plans
  • Helped applicable patients complete Financial Assistance Application (FAA) forms
  • Conducted interviews with patients at hospital bedside,was responsible for clearing patients at ER to gather essential financial and insurance data for the purpose of
    delivering financial Counseling
  • Reviewed all patient accounts identified as self-pay patients or insured patients who owed deductibles or copays
  • Assessed walk in patients through the patient emergency room or in house for eligible assistance
  • Called insurance carriers to verify patient claims and verify patient responsibility
  • Conducted interviews with patients at hospital bedside to gather insurance information for the Newborns and provided financial counseling to mothers.
  • Ran propensity to pay on all self-pay patients for income and verification of demographic
  • Collected walk in payment and resolved all billing concern
  • Assisted international 3rd party billing department (OVAG) with UBO4 and itemized bills for insurance payment
  • Regularly scheduled appointments to obtain needed documentation.
  • Regularly updated leadership on applicant needs and the status of applications to ensure continuity of service.
  • Conducted research using a combination of internal and external sources to develop viable solutions based on existing internal resources.
  • Contacted patients and insurance carriers as needed for outstanding balances
  • Performed additional responsibilities as needed

Patient Access Customer Service

Phelps Memorial Hospital
Sleepy Hollow
07.2023 - Current
  • Learned and used Meditech, and Optum.
  • Processed patient payments, refunds, and financial assistance
  • Authorized approval to release medical records and itemized bills
  • Received daily correspondences and answered in a timely manner
  • Addressed and de-escalated patient complaints to minimize patient grievances at higher level
  • Communicated with ancillary departments and agencies regarding account errors, billing edits, denials and charge issues
  • Responded to insurance correspondence in a timely manner to prevent possible denials.
  • Completed follow-ups on aged accounts as directed
  • Sent inquires to patients regarding inaccurate or incomplete information
  • Updated the patient accounts system with information and notes as needed
  • Completed projects and tasks as assigned by management in a timely fashion

Education

High School Diploma -

Theodore Roosevelt High School
New York, NY
06-2004

Some College (No Degree) - Liberal Arts And General Studies

Bronx Community College of The City University of New York
The Bronx, NY

Skills

  • NY State of Health Assistor certificate (CAC) May 2024
  • Microsoft Office Expertise
  • Meditech
  • Bilingual (Spanish and English)
  • AEOS
  • HP24
  • Insurance Verification
  • Clerical

Timeline

Financial Counselor

Phelps Memorial Hospital
07.2023 - 05.2024

Patient Access Customer Service

Phelps Memorial Hospital
07.2023 - Current

High School Diploma -

Theodore Roosevelt High School

Some College (No Degree) - Liberal Arts And General Studies

Bronx Community College of The City University of New York

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ELIZABETH TREJO