Elizabeth Trible
Patient Service Representative
Richmond,VA
Summary
Dynamic Patient Service Representative with a proven track record at Richmond Allergy And Asthma Specialists, enhancing patient satisfaction through exceptional customer service and effective insurance verification. Skilled in electronic health records and adept at payment collection, I foster positive relationships while ensuring office efficiency and managing multi-line phone systems.
Overview
11
11
years of professional experience
Work History
Patient Service Representative
Richmond Allergy And Asthma Specialists
03.2015 - Current
- Improved patient satisfaction by providing exceptional customer service during check-in and check-out processes.
- Entered patient demographic and insurance data into electronic medical record system.
- Verified insurance eligibility and coverage for patients.
- Increased overall practice revenue by diligently collecting copayments and outstanding balances at the time of service.
- Built and maintained positive working relationships with patients and staff.
- Enhanced office efficiency by managing multi-line phone systems and promptly directing calls to appropriate personnel.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Answered incoming calls, scheduled appointments and filed medical records.
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
Education
Business Administration
J. Sargeant Reynolds Community College
Richmond, Virginia, VASkills
Customer service
Payment collection
Appointment scheduling
Electronic health records
Insurance verification
Medical terminology
Medical filing
Friendly and outgoing
Phone and email etiquette
Patient registration
EMR
Teamwork and collaboration
Timeline
Patient Service Representative
Richmond Allergy And Asthma Specialists
03.2015 - Current
Business Administration
J. Sargeant Reynolds Community College