Elizabeth Ulrich
Layton,UT
Summary
Experienced Licensed Master Aesthetician with extensive training in skincare treatments and therapies. Proven ability to deliver personalized skincare solutions and maintain high client satisfaction levels. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Possesses excellent communication and client management skills. Skilled in Master Aesthetics education and staff training, I bring a wealth of experience and a commitment to excellence.
Overview
9
9
years of professional experience
Work History
Educational Sales Representative
Mesoestetic Usa
03.2012 - 01.2013
- Provided exceptional customer service, addressing concerns swiftly and ensuring client satisfaction.
- Conducted product demonstrations and presentations to showcase the value of resources, leading to higher adoption rates among clients.
- Continuously updated personal knowledge on new products and industry trends to remain an expert resource for clients.
- Participated in industry conferences and events to network with potential clients, generating valuable leads for future sales opportunities.
- Practiced consultative selling techniques by understanding individual client''s needs before recommending appropriate solutions.
- Delivered comprehensive training sessions on products to educators, ensuring optimal utilization of resources in classrooms.
- Increased sales revenue by building strong relationships with educators and administrators.
- Represented company at trade shows to promote offerings and acquire new customers.
- Delivered presentations at conferences and trade shows, representing diverse training programs.
- Delivered web-based and live presentations covering unique benefits and advantages of Cosmelan and other skin care products from the Mesoestetic line.
- Contacted customers and prospects to generate new business to achieve company growth goals.
- Assisted clients throughout sales process and provided after-sales support to assess satisfaction and resolve problems.
- Helped customers navigate choices between services with support for questions such as terms, pricing, and availability.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Performed cold-calling and follow-ups with leads to secure new revenue.
- Set up appointments with potential and current customers to promote new products and services.
- Pursued existing and potential customers by phone, email and text message to generate leads and close sales.
- Researched potential clients and markets to prepare for appointments.
- Prepared and demonstrated Mesoestetic treatments and product features and benefits to address specific customer wants and needs.
Master Esthetician
The Brick House Retreat
12.2003 - 11.2011
- Improved overall skin health for clients with targeted facials, chemical peels, and microdermabrasion treatments.
- Increased repeat business through exceptional customer service and follow-up appointments.
- Enhanced client satisfaction by providing personalized skincare treatments and product recommendations.
- Held the highest sold retail for the spa multiple months in a row.
- Expanded clientele base by attending networking events and promoting the spa's services in the community.
- Achieved high levels of client retention by building rapport and addressing individual concerns with empathy and professionalism.
- Increased monthly revenue through upselling additional services or retail products during consultations or treatment sessions.
- Contributed to the spa's success by consistently receiving positive feedback from clients and maintaining a high level of repeat business.
- Mentored junior estheticians, sharing expertise in advanced skincare techniques and best practices for client care.
- Continuously updated knowledge of industry trends and advancements through ongoing professional development courses.
- Streamlined appointment scheduling process by implementing an efficient online booking system.
- Provided exceptional waxing services, ensuring client comfort throughout each procedure.
- Maintained a clean and sanitary work environment, adhering to state regulations and spa policies.
- Collaborated with a team of estheticians to develop new services and promotions for the spa menu.
- Educated clients on proper skincare techniques, leading to increased self-care practices at home.
- Developed customized at-home skincare routines for clients to maintain results between appointments.
- Fostered friendly, warm, and exceptional customer experience.
- Flexibly worked evenings and weekends to maintain proper spa coverage.
- Handled busy schedules and stayed on top of key deadlines.
Licensed Nail Technician
The Brick House Retreat
12.2003 - 11.2011
- Maintained a clean and sanitary work environment, ensuring compliance with state regulations and promoting client safety.
- Accommodated walk-in customers effectively without disrupting pre-scheduled appointments by multitasking between tasks efficiently.
- Continuously expanded professional knowledge by attending industry workshops, staying current on the latest trends in nail care and design.
- Increased salon revenue with exceptional nail artistry skills, offering clients a wide range of creative designs and techniques.
- Boosted retail sales by effectively promoting salon''s product line to clients based on individual needs and preferences.
- Established loyal clientele through excellent customer service, listening attentively to preferences and addressing concerns promptly.
- Contributed to the overall success of the salon by consistently receiving positive client feedback, leading to increased referrals and repeat business.
- Performed thorough consultations with new clients to assess their individual needs and preferences before beginning any procedures or treatment plans.
- Enhanced client satisfaction by providing high-quality manicures and pedicures, adhering to industry standards and best practices.
- Educated clients on proper nail care techniques, recommending appropriate at-home maintenance products for long-lasting results.
- Demonstrated expertise in various nail treatments, including gel polish application, acrylic extensions, and paraffin dips for optimal results.
- Implemented strict sanitation protocols for tools and equipment, reducing the risk of infection or contamination among clients.
- Streamlined appointment scheduling for improved customer experience, managing bookings efficiently and minimizing wait times.
- Mentored junior nail technicians through hands-on training sessions, sharing valuable insights and techniques for professional development.
- Oversaw schedule to manage appointments of new and existing clients.
- Developed and maintained strong relationships with customers to increase loyalty, trust and satisfaction.
- Collaborated with other members of salon staff to provide amazing client experience.
Education
Licensed Master Aesthetician - Master Aesthetics
Cameo College of Essential Beauty
Salt Lake City, UT09.2003
High School Diploma -
Alta High School
Sandy, UT06.2002
Associate of Applied Science - Cosmetology
Salt Lake Community College
Salt Lake City, UT06.2002
Associate of Applied Science - Nail Technician
Salt Lake Community College
Salt Lake City, UT06.2002
Skills
- K-12 education
- Customer relations skills
- Basic computer skills
- Sales background and Upselling skills
- Product Training and Product Demonstration
- Customer Service and Listening Skills
- Product and service knowledge
- Reliability
- Problem-Solving
- Time Management and multi-tasking
- Attention to Detail
- Staff Training
Timeline
Educational Sales Representative
Mesoestetic Usa
03.2012 - 01.2013
Master Esthetician
The Brick House Retreat
12.2003 - 11.2011
Licensed Nail Technician
The Brick House Retreat
12.2003 - 11.2011
Licensed Master Aesthetician - Master Aesthetics
Cameo College of Essential Beauty
High School Diploma -
Alta High School
Associate of Applied Science - Cosmetology
Salt Lake Community College
Associate of Applied Science - Nail Technician
Salt Lake Community College
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