Elizabeth Urbaniak
Montello,WI
Summary
Motivated and detail-oriented Student with a passion for learning new skills and a strong work ethic. Demonstrates exceptional computer and communication skills. Committed to continuous improvement and adding value to any team.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Customer Service Manager
The Quarry Bar
Montello, WI
06.2024 - Current
- Provided exceptional customer service to ensure customer satisfaction.
- Developed and implemented strategies for providing excellent customer service experience.
- Reviewed customer feedback and complaints to identify areas of improvement in customer service processes.
Assistant Manager
White Lake Golf Course
Montello, WI
05.2024 - Current
- Assisted in the development of operational strategies to ensure efficient and productive operations.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Coordinated with other departments to ensure smooth flow of operations.
Social Media Marketing Director
Granite Falls Supper Club
Montello, WI
04.2021 - 02.2024
- Created, managed and optimized campaigns across multiple social media platforms including Facebook, Twitter, Instagram and YouTube.
- Oversaw daily management of all social media accounts, including responding to customer inquiries in a timely manner.
- Identified target audiences through market research to create effective content strategies.
Education
Some College (No Degree) - Marketing And Management
University of Wisconsin - Green Bay
Green Bay, WISkills
- Workflow Management
- Technical Support
- Sales Promotion
- Call Monitoring
- Handling Escalations
- Training and mentoring
- Schedule Coordination
Certification
- Email Marketing
References
References available upon request.
Timeline
Customer Service Manager
The Quarry Bar
06.2024 - Current
Assistant Manager
White Lake Golf Course
05.2024 - Current
Social Media Marketing Director
Granite Falls Supper Club
04.2021 - 02.2024
Some College (No Degree) - Marketing And Management
University of Wisconsin - Green Bay
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