Elizabeth Valencia
Summary
- Excellent communication and interpersonal skills
- Ability to remain neutral and professional in sensitive situations
- Willing to learn and gain experience in the medical interpreting
- Fluent in Spanish and English
Overview
19
19
years of professional experience
Work History
Insurance Broker
Allstate Insurance Co
Solvang, CA
12.1993 - 03.2013
- Provided exceptional customer service by responding quickly to inquiries, resolving issues, and anticipating client needs.
- Educated clients on various insurance products, enabling informed decisions regarding their coverage options.
- Maintained thorough knowledge of insurance regulations, staying up-to-date on changes that could impact clients or business operations.
- Developed strong relationships with insurance carriers, allowing for more efficient claim resolution processes.
- Increased client satisfaction by providing personalized insurance solutions tailored to individual needs.
- Assisted clients with claims processing, ensuring a smooth experience during difficult times.
- Calculated quotes and educated potential clients on insurance options.
- Achieved high customer retention rates by maintaining open communication channels and addressing concerns promptly.
- Organized regular check-ins with clients to review coverage limits and ensure adequate protection as their life circumstances changed.
- Sold Property and Casualty insurance policies to new and existing customers.
- Responded to customer calls swiftly to resolve issues and answer questions.
- Maintained high standards of customer service by building relationships with clients.
- Cross-sold insurance products to existing clients to reach sales targets.
- Built relationships with clients using active listening and issue resolution to provide excellent service.
- Educated clients on insurance policies and procedures.
Education
High School Diploma -
Alisal High School
Salinas06-1992
Skills
- Customer service
- Client relations
- General office and clerical duties
- Anxious to learn, and put in practice the training received at the medical interpreting training
Certificate for 40 hour training in medical interpreter
Completed successfully the 40 hour training course in The Medical interpreter at the Natividad Hospital.
Languages
English
Professional Working
Spanish
Professional Working
Timeline
Insurance Broker
Allstate Insurance Co
12.1993 - 03.2013
High School Diploma -
Alisal High School