Elizabeth Valentine

Assistant Manager

Dollar General Store

Hallstead, PA

06.2021 - Current

Assisted in the development of operational strategies to ensure efficient and productive operations.
Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
Conducted regular performance reviews for employees to identify areas of improvement.
Coordinated with other departments to ensure smooth flow of operations.
Developed a system for tracking inventory and ordering supplies as needed.
Ensured compliance with safety regulations and company policies.
Monitored employee attendance records, timekeeping, and payroll information.
Managed customer service inquiries and complaints in a timely manner.
Resolved conflicts between team members in an effective manner.
Maintained up-to-date knowledge of company products and services.
Organized training sessions for new hires to familiarize them with the workplace environment.
Collaborated with management on developing strategic plans for achieving business goals.
Communicated regularly with customers to gain insights into their needs.
Established processes for monitoring customer satisfaction levels.
Analyzed data from surveys or feedback forms to identify opportunities for improvement.
Implemented new procedures or systems to improve efficiency within the organization.
Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
Resolved customer inquiries and complaints requiring management-level escalation.
Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Delegated work to staff, setting priorities and goals.
Planned and led team meetings to review business results and communicate new and ongoing priorities.
Analyzed business performance data and forecasted business results for upper management.
Evaluated individual and team business performance and identified opportunities for improvement.
Interviewed prospective employees and provided input to HR on hiring decisions.
Assigned work and monitored performance of project personnel.
Reviewed completed work to verify consistency, quality, and conformance.
Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Recruited and trained new employees to meet job requirements.