Elizabeth Vargas
PO BOX 852 Fort Hancock,TX
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
10
10
years of professional experience
Work History
Substitute Teacher
Fort Hancock Independent School District
FORT HANCOCK , TX
2022.08 - Current
- Kept accurate and current attendance records and assignment sheets to maintain file compliance.
- Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
- Took over class for regular classroom teacher, managing assignments, student needs and recordkeeping.
- Took notes and prepared reports on school day activities to provide to primary teacher.
Customer Service Representative
EZ Money Loan Services
El Paso , TX
2010.03 - 2014.11
Customer Service Representative
EchoStar
El Paso , TX
2003.09 - 2009.04
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services and company information.
- Recommended products to customers, thoroughly explaining details.
- Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
- Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
- Consulted with outside parties to resolve discrepancies and create expert solutions.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Met customer call guidelines for service levels, handle time and productivity.
Education
Legal Office Administration -
International Business College - El Paso
El Paso, TX2003
High School Diploma -
Fort Hancock High School
Fort Hancock, TX05.2002
Skills
- Policy and Rules Enforcement
- Basic Skills Teaching
- Computer and Microsoft Office Skills
- Clerical Support
- Ability to Be Flexible
- Work Task Prioritization
- Data Entry
- Customer Assistance
- Professional Telephone Etiquette
- Reliable and Trustworthy
- Decision-Making
- Multitasking Abilities
- Excellent Communication
Languages
Spanish
Native or Bilingual
Timeline
Substitute Teacher
Fort Hancock Independent School District
2022.08 - Current
Customer Service Representative
EZ Money Loan Services
2010.03 - 2014.11
Customer Service Representative
EchoStar
2003.09 - 2009.04
Legal Office Administration -
International Business College - El Paso
High School Diploma -
Fort Hancock High School
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