Elizabeth Vargas
PO BOX 852 Fort Hancock,TX
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
10
10
years of professional experience
Work History
Substitute Teacher
Fort Hancock Independent School District
FORT HANCOCK, TX
08.2022 - Current
- Kept accurate and current attendance records and assignment sheets to maintain file compliance.
- Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
- Took over class for regular classroom teacher, managing assignments, student needs and recordkeeping.
- Took notes and prepared reports on school day activities to provide to primary teacher.
Customer Service Representative
EZ Money Loan Services
El Paso, TX
03.2010 - 11.2014
Customer Service Representative
EchoStar
El Paso, TX
09.2003 - 04.2009
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services and company information.
- Recommended products to customers, thoroughly explaining details.
- Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
- Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
- Consulted with outside parties to resolve discrepancies and create expert solutions.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Met customer call guidelines for service levels, handle time and productivity.
Education
Legal Office Administration -
International Business College - El Paso
El Paso, TX2003
High School Diploma -
Fort Hancock High School
Fort Hancock, TX05.2002
Skills
- Policy and Rules Enforcement
- Basic Skills Teaching
- Computer and Microsoft Office Skills
- Clerical Support
- Ability to Be Flexible
- Work Task Prioritization
- Data Entry
- Customer Assistance
- Professional Telephone Etiquette
- Reliable and Trustworthy
- Decision-Making
- Multitasking Abilities
- Excellent Communication
Languages
Spanish
Native or Bilingual
Timeline
Substitute Teacher
Fort Hancock Independent School District
08.2022 - Current
Customer Service Representative
EZ Money Loan Services
03.2010 - 11.2014
Customer Service Representative
EchoStar
09.2003 - 04.2009
Legal Office Administration -
International Business College - El Paso
High School Diploma -
Fort Hancock High School
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