Elizabeth Velazquez
Broken Arrow,OK
Summary
Inspiring manager with extensive experience in dynamic product industries and leadership roles. Skilled at decreasing downtime and spending while increasing sales and customer satisfaction. Organized and dedicated to streamlining procedures.
Overview
12
12
years of professional experience
Work History
Sales Manager
Mama janes jungle Dispensary
Tulsa, OK
03.2024 - 12.2024
- Maintained accurate records of all transactions between customers and company representatives.
- Managed daily operations of sales department, including supervision of staff members.
- Developed and implemented sales strategies to increase market share.
- Trained, coached, and mentored junior sales personnel to ensure success in their roles.
- Resolved customer complaints regarding sales and service.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Managed inventory and supplies to ensure materials were available when needed.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Managed household errands and other essential duties.
Sales Manager
Metro by T-Mobile
Tulsa, OK
10.2020 - 03.2024
- Conducted regular meetings with staff members to review goals and objectives for the quarter and year.
- Maintained accurate records of all transactions between customers and company representatives.
- Established ambitious goals for employees to promote achievement and surpass business targets.
- Built sales forecasts and schedules to reflect desired productivity targets.
- Managed daily operations of sales department, including supervision of staff members.
- Developed and implemented sales strategies to increase market share.
- Coached, developed and motivated team to achieve revenue goals.
- Performed sales consultations and educated clients on products and services.
- Resolved customer complaints regarding sales and service.
- Analyzed customer data to identify trends, preferences, and opportunities for growth.
- Developed pricing strategies that would maximize profits while still remaining competitive in the market.
- Managed inventory and supplies to ensure materials were available when needed.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
District Manager
Boost Mobile
Waukegan, IL
08.2012 - 10.2018
- Developed and implemented district-wide sales strategies to increase revenue and market share.
- Led sales planning, development and account management to grow existing accounts and establish new sales accounts.
- Provided ongoing coaching and training for store managers on how to maximize productivity and profits.
- Managed all personnel matters within the district including recruitment, hiring, performance reviews, disciplinary actions.
- Enhanced sales volume through skilled support to both new and inactive customers.
- Worked with direct reports to develop and implement action plans, improving operating results.
- Maintained accurate records of employee attendance and payroll information for all stores within the district.
- Managed payroll processing for over XXX employees, ensuring accurate calculation of wages, bonuses, and deductions.
- Answered customer inquiries regarding product features, pricing, and availability.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
Education
High School Diploma -
Warren Township High School
Gurnee, IL05-2007
Skills
- Sales operation
- Solution selling
- Exceeds sales goals
- Scheduling
- Computer proficiency
- Customer consulting
- Time management
- Follow-up skills
- 40 WPM typing speed
- Complaint resolution
- Problem-solving
- Customer retention
Languages
Spanish
Professional
Timeline
Sales Manager
Mama janes jungle Dispensary
03.2024 - 12.2024
Sales Manager
Metro by T-Mobile
10.2020 - 03.2024
District Manager
Boost Mobile
08.2012 - 10.2018
High School Diploma -
Warren Township High School
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