ELIZABETH VELAZQUEZ
Fifth Third Bank
West Chicago,IL
2
years of professional experience
Customer focused banking professional with experience in retail banking and customer service. Proven ability to build strong customer relationships, identity financial needs, process transactions accurately, and provide exceptional service. Bilingual in English and Spanish, with strong communication, problem solving, and organizational skills. Dedicated to helping customers achieve their financial goals while supporting branch performance and compliance standards.
Work History
Customer Service Representative
1 Year 6 Months- Assisted customers in resolving inquiries regarding banking products and services.
- Processed transactions accurately and efficiently while ensuring compliance with bank policies.
- Maintained up-to-date knowledge of financial products to provide informed recommendations to clients.
- Collaborated with team members to enhance customer service strategies and improve satisfaction rates.
Server
1 Year 1 Month- Provided exceptional customer service, enhancing guest satisfaction and loyalty.
- Collaborated with kitchen staff to ensure timely delivery of orders.
- Assisted in training new servers on menu offerings and service standards.
- Maintained cleanliness and organization of dining area to support operations.
- Recommended wine pairings based on menu items, enhancing dining experience for guests.
- Effectively managed multiple tables during peak hours, ensuring efficient service flow.
Education
Skills
Customer Service Excellence
Relationship Building
Cash Management
Cash Handling
Banking Operations
Attention to Detail
Problem Solving
Organizational Skills
Time Management
Sales and Referrals
Team Collaboration
Compliance Awareness
Written and Verbal Communication
Record Keeping
Timeline
Server
Coopers Hawk Winery & Restuarant
06.2025 - 07.2026Read More
Customer Service Representative
Fifth Third Bank
02.2025 - CurrentRead More
DeQueen High School
Read More