Elizabeth Velazquez Ortiz
Kernersville,NC
Summary
Compassionate Radiation Therapy Student fluent in Spanish, with strong skills in patient care, safety compliance, and ethical information management. Proven ability to handle sensitive situations and communicate effectively in fast-paced environments. Committed to leveraging leadership and teamwork to deliver high-quality care.
Overview
3
3
years of professional experience
Work History
Lead Personal Shopper
Lowes Foods
Kernersville, NC
06.2024 - Current
- Led personal shopper team in daily operations to optimize service delivery.
- Ensured accuracy, quality, and on-time fulfillment of online orders.
- Resolved order errors, substitutions, and customer complaints.
- Provided support to address and resolve complaints from dissatisfied customers.
- Trained and coached team members on shopping standards and efficiency.
- Created and managed team schedules to align with projected order volume.
Assistant Guest Services Manager
Lowes Foods
Kernersville, NC
01.2024 - 06.2024
- Oversaw front-end operations as Manager on Duty, ensuring smooth service and customer satisfaction.
- Guided and coached cashiers and guest services associates to enhance service quality.
- Resolved customer complaints, returns, and escalations.
- Managed cash handling, tills, refunds, and overrides.
- Coordinated employee scheduling and shift coverage to maintain optimal staffing levels.
- Trained and onboarded new hires on POS, and service standards.
- Enforced company policies, safety, and age-restricted sales.
- Contributed to loss prevention efforts by monitoring store activities and reporting suspicious behavior and front-end efficiency.
Legal Assistant & Receptionist
Scott Law Group
Kernersville, NC
04.2023 - 01.2024
- Filed legal pleadings with court clerk, ensuring timely case progression. court documents and pleadings with the court clerk.
- Drafted legal correspondence and standard legal documents.
- Prepared court exhibits and case materials; assisted attorneys on active cases.
- Managed client paper and electronic filing systems, upholding strict confidentiality standards.
- Maintained client accounts and records with discretion.
- Coordinated scheduling for appointments, hearings, and depositions, optimizing attorney availability.
- Communicated with clients via phone, email, and mail.
Education
Associate of Applied Science - Radiation Therapy
Forsyth Technical Community College
Winston Salem, NC07-2026
High School Diploma -
Asheboro High School
Asheboro, NC07.2020
Skills
- Fluent in Spanish
- Patient care
- Medical terminology
- Safety and compliance
- Computer proficiency
- Interpersonal communication
References
References upon Request
Languages
Spanish
Native/ Bilingual
Timeline
Lead Personal Shopper
Lowes Foods
06.2024 - Current
Assistant Guest Services Manager
Lowes Foods
01.2024 - 06.2024
Legal Assistant & Receptionist
Scott Law Group
04.2023 - 01.2024
Associate of Applied Science - Radiation Therapy
Forsyth Technical Community College
High School Diploma -
Asheboro High School