Mechele Sidbury
Hampstead,NC
Summary
Accomplished Lead Personal Shopper at Lowes Foods, renowned for exceptional customer service and meticulous attention to detail. Enhanced sales revenue by selecting premium products tailored to client needs. Demonstrated strong decision-making and organizational skills, fostering long-term customer relationships and training new employees to excel in service delivery.
Overview
2026
2026
years of professional experience
Work History
Lead Personal Shopper
Lowes Foods
Hampstead, NC
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Consistently met deadlines and quality goals for accuracy and timeliness.
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Tracked substitutions and informed customers of changes.
- Worked productively with customers to meet order requirements and service expectations.
- Reviewed customer orders closely to locate desired items and checked app regularly to identify changes.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Provided exceptional customer service by addressing any issues or concerns promptly, maintaining a positive reputation as a Personal Shopper.
- Increased sales revenue by carefully selecting high-quality products tailored to the unique needs of each client.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Built relationships with customers and community to promote long term business growth.
- Trained new employees on customer service, money handling and organizing strategies.
Guest Services Leadee
Lowes Foods
North Carolina
04.2013 - Current
- Identified team weak points and implemented corrective actions to resolve concerns.
- Trained employees on Product or Service and assigned duties.
- Oversaw day-to-day activities of Number employees in Type establishment, fostering inspiring atmosphere to optimize employee experiences.
- Led cross-functional teams to achieve company-wide goals, fostering a culture of collaboration and innovation.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Evaluated customer needs and feedback to drive product and service improvements.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Observed packing operations to verify conformance to specifications.
Education
No Degree - Computer Technology
Coastal Carolina Community College
Jacksonville, NCVocational-Technical Education
Topsail High School
Hampstead, NC06.1991
Skills
- Customer service
- Attention to detail
- Planning and organization
- Decision-making
Timeline
Guest Services Leadee
Lowes Foods
04.2013 - Current
Lead Personal Shopper
Lowes Foods
No Degree - Computer Technology
Coastal Carolina Community College
Vocational-Technical Education
Topsail High School